Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous
2015-09-22T16:27:00+00:00

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

  1. Ó¦Óñ¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
  2. 电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Windows for home | Windows 10 | Security and privacy

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  1. Anonymous
    2015-10-17T04:29:48+00:00

    I have it all in Cortana.... I have weather, news, and I can talk to it.... everything the same as when Location is ON. Though in my Settings, Location is showing as OFF... I dont have BING in Cortana...

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  2. Anonymous
    2015-10-17T04:00:47+00:00

    OK. I'm surprised you've got the circle for Cortana's icon. That you don't see the circle-within-a-circle icon popping in/out just to the right of "Show hidden icons" icon (^) especially at startup anymore means no program is using your location. So, location functionality is stuck on OFF. You also have reduced functionality of Cortana - if its requestor doesn't already have weather & news in it when clicked...

    It doesn't, does it? However, Cortana still works for you otherwise: it still will give you BING, for instance. You've got those other things in the START button live tiles. I'm starting to think what you have is a viable option, especially if you don't like snoops. So...

    I'm near dead in the water with restoring location functionality to you. You have every file I can identify as being part of it. SFC has failed to name the culprit & failed to automatically fix it. DISM failed to fix it. There are too many interconnected registry keys for me to hope giving mine to you. I'll keep looking for a solution specifically for location functionality - but may soon need to admit failure.

    I'm sorely disappointed with SFC, DISM & even Windows Update for not restoring location functionality to you - or even just naming the culprit file that Services needs to turn on Geolocation. I think our top priority now need be to fix SFC & DISM - I want them to give clean reports! Maybe doing that gets your location functionality back too.

    I've done a BING on your DISM error message. I'm still reading through it. Looks like a tough one.

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  3. Anonymous
    2015-10-16T23:52:39+00:00

    Well - that proves you do have those shortcuts! Looks like you even have more of that one than I do, which is fine. OK, I see from another post the SFC complaint is not that these shortcuts are missing - but that the hash tag doesn't match. That is, they are not an exact match to what SFC expected - which has an ominous sound to me considering we know you've had a number of viruses. But I can't say definitively that is what's up.

    Here is the picture you posted below (these can be R-Clkd, copied, & pasted)...

    Do you see specifically which shortcut it is talking about? It is the 2nd shortcut from the top (the 4th item) in your picture...

    ...They both refer to (are in the folder) "C:\Windows\WinSxS\amd_eventviewersettings...". See where that is mentioned in both of your pictures?

    (1) Just one - not all 6 - Event Viewer shortcuts was mentioned in CBS.log - right?

    (2) Do the search in Explorer again. This time search for "Event Viewer.Lnk".

         Just your 6 shortcuts should show up.

    (3) R-Clk the 2nd from top (if that's still the right one), & select "Properties".

    (4) What shows up in the various tabs...?...

    (5) I'm considering asking you to delete that shortcut, & all of the others specifically mentioned in that CBS.log**.**

         However, I'll want to teach you how to create a new one first.

    (6) Double-click each shortcut in turn (or R-clk & select "Run") on the list of Event Viewer shortcuts.

         Does each one work to open Event Viewer?

         If not - is the bad one located in "C:\Windows\WinSxS\amd_eventviewersettings..."?

         This might be an easier way to identify the bad ones to delete or replace.

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  4. Anonymous
    2015-10-16T22:01:59+00:00

    I've got files that are "hidden", & I see them just fine in Explorer. That is set by Folder Options, View tab, in Explorer's View menu...

    ...You can see even more by unchecking "Hide protected operating system files, but it isn't recommended.

    However - you are right - I think there is another way to hide files that makes them impossible to see. I hope/expect Defender can see them.

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  5. Anonymous
    2015-10-16T15:26:07+00:00

    This is how it looks when I searched for "cannot repair member file"...

    None of the .lnk sohrtcuts showed up when I searched CBS log for "missing."

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