I am running Windows 10 64 bit After removing a virus using windows defender and malwarebytes, I could no longer... A. remove these internet explorer add ons, to wit: Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll 电脑管家网页防火墙 TSWebMon64.dat B. activate Location in Notification since it is always greyed out now

Thanks for the vote of confidence. I'll be as careful as possible, beginning with instructions for her on how to use the Snipping Tool - just so I can see what I'm doing!

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand. go for it. MariaChunle -- the steps may appear daunting, but they are not. You do need to be careful though as editing the registry incorrectly can cause the PC to become unstable or even unusable -- rare, but it can happen. In that case, you're looking at a recovery to get back into Windows. -steve

As far as the location button, this site... http://windows.microsoft.com/en-us/windows-10/location-service-privacy Windows 10 location service and privacy: FAQ ...has a lot of information. Read through it, & post back if still cannot get the button to work. Mainly, is the account you are using an admin or a user account? You can see this way... START, Settings, Accounts, Your Account

I don't know about the location button. I much doubt that is connected with add-ons. I'll look into it. But the add-ons - if they are as simple as the Google add-on - I think they can be removed easily from the registry. When you open them in Manage Add-ons, do you see their search address? Here is what I get when I do a find in my registry for "http://www.google.com/search?q=" (that's enough of it to be unique)... ...See that dark number at the top left - {96DD31BE, etc.? After deleting it (which gets rid of the R-pane too), Manage Add-ons now reports... ...Google is gone. Want a talk through? Careful not to willy-nilly do as you please in the registry, though. It can harm the computer.

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand.

Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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157 answers

Anonymous

2015-09-24T03:35:39+00:00

Thanks for the vote of confidence. I'll be as careful as possible, beginning with instructions for her on how to use the Snipping Tool - just so I can see what I'm doing!
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Anonymous

2015-09-24T02:51:58+00:00

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand.

go for it.

MariaChunle -- the steps may appear daunting, but they are not. You do need to be careful though as editing the registry incorrectly can cause the PC to become unstable or even unusable -- rare, but it can happen. In that case, you're looking at a recovery to get back into Windows.

-steve
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Anonymous

2015-09-24T02:20:22+00:00

As far as the location button, this site...

http://windows.microsoft.com/en-us/windows-10/location-service-privacy

Windows 10 location service and privacy: FAQ

...has a lot of information. Read through it, & post back if still cannot get the button to work. Mainly, is the account you are using an admin or a user account? You can see this way...

START, Settings, Accounts, Your Account
Was this answer helpful?

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Anonymous

2015-09-24T00:54:41+00:00

I don't know about the location button. I much doubt that is connected with add-ons. I'll look into it.

But the add-ons - if they are as simple as the Google add-on - I think they can be removed easily from the registry. When you open them in Manage Add-ons, do you see their search address? Here is what I get when I do a find in my registry for "http://www.google.com/search?q=" (that's enough of it to be unique)...

...See that dark number at the top left - {96DD31BE, etc.? After deleting it (which gets rid of the R-pane too), Manage Add-ons now reports...

...Google is gone. Want a talk through? Careful not to willy-nilly do as you please in the registry, though. It can harm the computer.
Was this answer helpful?

6 people found this answer helpful.

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Anonymous

2015-09-24T00:09:09+00:00

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand.
Was this answer helpful?

6 people found this answer helpful.

0 comments No comments