I am running Windows 10 64 bit After removing a virus using windows defender and malwarebytes, I could no longer... A. remove these internet explorer add ons, to wit: Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll 电脑管家网页防火墙 TSWebMon64.dat B. activate Location in Notification since it is always greyed out now

Excellent. Good news for all Defender & Malwarebytes users. What about the registry?

BHOs are more complex than search providers such as Google. I don't have one installed to inspect. I've asked the moderator for an opinion on 4 free BHO removers. I think one of them should be tried. In the meantime... (1) Open Explorer to C:. (2) Type or paste "TSWebMon64.dat" into the search box. (3) Go back to C:, & type "npQQPhoneManagerExt.dll" into the search box. (4) Go back to C:, & type "Tencent" into the search box. Are any found? Then, Defender & Malwarebytes may have extracted the virus, but they left a lot of junk behind. Post pictures. Here is how to look in the registry... --- I cannot find any of the files..... The search gives me an empty match...

BHOs are more complex than search providers such as Google. I don't have one installed to inspect. I've asked the moderator for an opinion on 4 free BHO removers. I think one of them should be tried. In the meantime... (1) Open Explorer to C:. (2) Type or paste "TSWebMon64.dat" into the search box. (3) Go back to C:, & type "npQQPhoneManagerExt.dll" into the search box. (4) Go back to C:, & type "Tencent" into the search box. Are any found? Then, Defender & Malwarebytes may have extracted the virus, but they left a lot of junk behind. Post pictures. Here is how to look in the registry... (1) R-Clk START, & select "Run". (2) Type "RegEdit" into the box, & hit ENTER. If you are not at the top (where it says "Computer"), click into the left pane & press the "Home" button on the keyboard. You need to be at the top for the start of each search... (3) Click the "Edit" menu, & select "Find". (4) Type or paste a Class ID into the search box, and hit ENTER. F3 will find the next occurrence (but you may need to hold the "FN" key as well). (5) Do a search for the file associated with that Class ID & the folder "Tencent" as well. (6) Do the same for the other Class ID - or - perhaps its best to do one BHO at a time, if there are a lot of hits. Post pictures of the left & right panes. Don't delete anything yet. I'm really hoping one of those BHO removers will do all the work for us.

Steve, what do you (or anyone else here half as trustworthy, such as PA Bear) know of the BHO removers at this site, of the site itself, & of the Ads at the site...?... This site has SpyBHORemover plus 3 other free alternatives... http://www.softpedia.com/get/Security/Security-Related/BHO-Remover.shtml SpyBHORemover 6.0 SpyBHORemover is described as Ad-supported. Is it possible to bypass that "feature" during install/use?

OK. I'll get back to this. If it is an admin account, you surely should have access to that button. I'll have to do some research, maybe "telemetry" comes into play. If someone pops in with a quick, surefire cure (while I'm busy with the BHOs) - I certainly wouldn't complain. I'm working on a post to deal with the BHOs. Good to see you can make pictures!

Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

Anonymous

I am running Windows 10 64 bit

After removing a virus using windows defender and malwarebytes, I could no longer...

A. remove these internet explorer add ons, to wit:

Ó¦ÓÃ±¦Ò»¼ü°²×°²å¼þ npQQPhoneManagerExt.dll
电脑管家网页防火墙 TSWebMon64.dat

B. activate Location in Notification since it is always greyed out now

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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157 answers

Anonymous

2015-09-25T07:35:45+00:00

Excellent. Good news for all Defender & Malwarebytes users. What about the registry?
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Anonymous

2015-09-25T07:21:57+00:00

BHOs are more complex than search providers such as Google. I don't have one installed to inspect. I've asked the moderator for an opinion on 4 free BHO removers. I think one of them should be tried.

In the meantime...

(1) Open Explorer to C:.

(2) Type or paste "TSWebMon64.dat" into the search box.

(3) Go back to C:, & type "npQQPhoneManagerExt.dll" into the search box.

(4) Go back to C:, & type "Tencent" into the search box.

Are any found? Then, Defender & Malwarebytes may have extracted the virus, but they left a lot of junk behind. Post pictures. Here is how to look in the registry...

--- I cannot find any of the files.....

The search gives me an empty match...
Was this answer helpful?

0 comments No comments
Anonymous

2015-09-25T03:45:22+00:00

BHOs are more complex than search providers such as Google. I don't have one installed to inspect. I've asked the moderator for an opinion on 4 free BHO removers. I think one of them should be tried.

In the meantime...

(1) Open Explorer to C:.

(2) Type or paste "TSWebMon64.dat" into the search box.

(3) Go back to C:, & type "npQQPhoneManagerExt.dll" into the search box.

(4) Go back to C:, & type "Tencent" into the search box.

Are any found? Then, Defender & Malwarebytes may have extracted the virus, but they left a lot of junk behind. Post pictures. Here is how to look in the registry...

(1) R-Clk START, & select "Run".

(2) Type "RegEdit" into the box, & hit ENTER.

If you are not at the top (where it says "Computer"),

click into the left pane & press the "Home" button on the keyboard.

You need to be at the top for the start of each search...

(3) Click the "Edit" menu, & select "Find".

(4) Type or paste a Class ID into the search box, and hit ENTER.

F3 will find the next occurrence (but you may need to hold the "FN" key as well).

(5) Do a search for the file associated with that Class ID & the folder "Tencent" as well.

(6) Do the same for the other Class ID - or - perhaps its best to do one BHO at a time, if there are a lot of hits.

Post pictures of the left & right panes. Don't delete anything yet. I'm really hoping one of those BHO removers will do all the work for us.
Was this answer helpful?

0 comments No comments
Anonymous

2015-09-25T02:30:42+00:00

Steve, what do you (or anyone else here half as trustworthy, such as PA Bear) know of the BHO removers at this site, of the site itself, & of the Ads at the site...?...

This site has SpyBHORemover plus 3 other free alternatives...

http://www.softpedia.com/get/Security/Security-Related/BHO-Remover.shtml

SpyBHORemover 6.0

SpyBHORemover is described as Ad-supported. Is it possible to bypass that "feature" during install/use?
Was this answer helpful?

0 comments No comments
Anonymous

2015-09-25T01:19:17+00:00

OK. I'll get back to this. If it is an admin account, you surely should have access to that button. I'll have to do some research, maybe "telemetry" comes into play. If someone pops in with a quick, surefire cure (while I'm busy with the BHOs) - I certainly wouldn't complain.

I'm working on a post to deal with the BHOs. Good to see you can make pictures!
Was this answer helpful?

0 comments No comments