Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

OK. Let me know when you've got it back. I may edit info into my last post or two. Particularly, I want you to know how to make a system image. Also, you need to understand there are two ways to do a reset - one of them keeps your personal info & settings while still re-installing Win 10. It's the other one that wipes everything.

Finally, consider the purchase of a 2 TB external hard drive. Maybe your niece should buy it for you. My Seagate 2 TB Slim Red was under $100.00. This is the best place to keep a system image. Once you've got that, you may justifiably feel nearly fearless.

hi! my neice will be using the computer for her paperworks.  I wont be able t reply for a few month but I do hope you can still help me when she returns the computer to me.  I really do appreciate your efforts.  Thank you so much and more power

Remember this list of bad shortcuts? Let's see if we can find them this way...

(1) Open Explorer to "C:\Windows\WinSxS", & type ".Lnk" into the find box.

     All the shortcuts in the Component Store show up.

     I've got 102 of them - what about you?

(2)  Click "Date Modified" in the titlebar to sort it by date. The good ones will have a Date Modified of 7/10/15.

      Do all your bad ones have the same date of 9/18/15 that you posted for Event Viewer?

      Then something bad happened on that day. May as well post a picture of all the bad ones.

      (Scroll the Explorer window up/down with the scrollbar on the right.)

(3) Scroll the Explorer view right with the bottom scrollbar.

     Are all the bad shortcuts in the same subfolder? If so, post a picture.

I'm not sure what to do next. I don't know - maybe I'll try giving you my good ones somehow. I doubt this will make a difference to DISM, but it might clean up your SFC report. If they all have that same date, maybe we'll try to track down what happened.

I see nothing wrong with that result. It looks like your Component Store (WinSxS) self-maintenance still is functional (as far as cleanup), & Windows Update remains functional.

(1) Do the /RestoreHealth" once more... "DISM /Online /Cleanup-Image /RestoreHealth"

     Does it still say: "The source files could not be found" or any error?

     Then let's look at the DISM log...

(2) Open Explorer to "C:\Windows\Logs\DISM",

     & open "Dism.log". (D-Clk it or R-Clk it, Open).

(3) Hold "Ctrl" on the keyboard, & press "End".

     Gets to the bottom of Dism.log. Verify the dates at left are the date of run.

(4) "PgUp" on the keyboard will scroll up.

     Post the summary report (looks like the one you posted earlier from CBS.log),

     & post a sampling of the errors, especially those naming a file.

But really I'm just hopeful after a beer the thing will just magically have self-corrected. I do feel that - if we can get a /RestoreHealth to run - then SFC /Scannow will work too.

I have the 3 windows updates like the ones you posted installed on the 14th of Oct this year....