Location is greyed out, i cannot remove internet explorer 11 addon after virus removal

I don't know about the location button. I much doubt that is connected with add-ons. I'll look into it.

But the add-ons - if they are as simple as the Google add-on - I think they can be removed easily from the registry. When you open them in Manage Add-ons, do you see their search address? Here is what I get when I do a find in my registry for "http://www.google.com/search?q=" (that's enough of it to be unique)...

...See that dark number at the top left - {96DD31BE, etc.? After deleting it (which gets rid of the R-pane too), Manage Add-ons now reports...

...Google is gone. Want a talk through? Careful not to willy-nilly do as you please in the registry, though. It can harm the computer.

That's what I thought, that these are left-overs of the virus removal. I'm willing to instruct her through a look at the registry. If these add-on fragments are as simple as my Google add-on, she can easily be rid of them. Feel free to stop me if you've got a bleepingcomputer guy at hand.

See http://windows.microsoft.com/en-us/internet-explorer/reset-ie-settings#ie=ie-11

What was the infection?

Open Defender and go to the History tab.

Select the detection and view details.

Name and location of infection and what action taken, please.

Consider:

Restore, reset, refresh Windows: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc or

http://www.groovypost.com/howto/windows-10-reset-your-pc-feature/

-steve

It didnt remove the add-on... it only disabled it. Add-on is still there.