Flickering screen and sign-in problems on Windows 7 after installing updates

Anonymous
2015-11-13T00:48:00+00:00

After installing Windows Update KB3097877 on Windows 7, some computers are now experiencing a flickering screen at the logon screen, or you are not able to sign in at the logon screen.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-11-13T00:49:15+00:00

Hi,

Hello,

We have re-released KB3097877 for Windows 7 to address the difficulties at the logon screen that some customers experienced.

To resolve the issue:

  1. If you’re able to sign in, please scan for updates and install the fixed update.
  2. If you’re not able to sign in, try one of the following methods to uninstall KB3097877:
  • Use System Restore:  Restart the computer and repeatedly tap the F8 key before the Windows logo appears to access the System Recovery Options.  Select Repair your Computer.  Select the language, and then log on to the computer.  (If you don’t know the local password, you must start by using a Windows 7 DVD or USB bootable media and then access System Recovery Options.)  Select System Restore.  Restore the computer to the last restore point, and restart the computer.
  • Try uninstalling from Safe Mode:  Boot to Safe Mode.  If you’re able to log in in Safe Mode, click the Startbutton  and select Control Paneland then Programs.  Under Programs and Features, click View installed updates.  Find KB3097877 on the list, click the update and then click Uninstall.

Once you’ve uninstalled the update using either of these methods, restart the computer, and then check for updates and install the fixed update.  If neither of the above options work, there are two additional options for advanced users listed in the knowledge base article: http://support.microsoft.com/kb/3097877.  

We recommend customers apply the re-released update to help stay protected.

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  1. Anonymous
    2015-11-13T02:09:58+00:00

    After hitting F8, 'repair your computer' wasn't an option for my computer.

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  2. Anonymous
    2015-11-13T04:37:03+00:00

    Hi DJC456,

    If you are hitting this problem, what options did show up when you press F8 on boot of Windows 7?  The KBarticle includes screen shots on how to use the F8 key to enable system Restore if that is a help.

    Let us know,

    Charles

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  3. Anonymous
    2015-11-13T05:10:41+00:00

    Question: Why are Microsoft's software engineers "re-releasing" a bad system-damaging update, with a replacement update with the same exact KB number? Why not use a completely different number for the re-release?

    How am I to know if the machine that is about to do updates is going to die a horrible death, or come through okay, if you're reusing KB release numbers like this?

    Is there some reason Microsoft's software engineers want to make diagnosing and resolving this problem even more difficult?

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  4. Anonymous
    2015-11-13T05:55:18+00:00

    Does the re-release of KB3097877 deal with the issues of crippling email programs and the inability to access the internet without getting the message "Microsoft has stopped working" and needs to close.

    One additional point to the responses on these issues is that you do not record a time of the comments. When these issues arise you may have multiple comments on the same day and the responses do  not let you know which comment is being responded to.

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