Flickering screen and sign-in problems on Windows 7 after installing updates

Anonymous
2015-11-13T00:48:00+00:00

After installing Windows Update KB3097877 on Windows 7, some computers are now experiencing a flickering screen at the logon screen, or you are not able to sign in at the logon screen.

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-11-13T00:49:15+00:00

Hi,

Hello,

We have re-released KB3097877 for Windows 7 to address the difficulties at the logon screen that some customers experienced.

To resolve the issue:

  1. If you’re able to sign in, please scan for updates and install the fixed update.
  2. If you’re not able to sign in, try one of the following methods to uninstall KB3097877:
  • Use System Restore:  Restart the computer and repeatedly tap the F8 key before the Windows logo appears to access the System Recovery Options.  Select Repair your Computer.  Select the language, and then log on to the computer.  (If you don’t know the local password, you must start by using a Windows 7 DVD or USB bootable media and then access System Recovery Options.)  Select System Restore.  Restore the computer to the last restore point, and restart the computer.
  • Try uninstalling from Safe Mode:  Boot to Safe Mode.  If you’re able to log in in Safe Mode, click the Startbutton  and select Control Paneland then Programs.  Under Programs and Features, click View installed updates.  Find KB3097877 on the list, click the update and then click Uninstall.

Once you’ve uninstalled the update using either of these methods, restart the computer, and then check for updates and install the fixed update.  If neither of the above options work, there are two additional options for advanced users listed in the knowledge base article: http://support.microsoft.com/kb/3097877.  

We recommend customers apply the re-released update to help stay protected.

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  1. Anonymous
    2015-11-13T17:38:08+00:00

    Hi,

    I've tried System Restore, and the computer has been "restoring files" for the last 19 hours!!!

    What do I do now?

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  2. Anonymous
    2015-11-13T17:36:26+00:00

    Me to. I am giving up with this as my computer has now been in system restore nearly 8 hours!

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  3. Anonymous
    2015-11-13T17:01:04+00:00

    Question: Why are Microsoft's software engineers "re-releasing" a bad system-damaging update, with a replacement update with the same exact KB number? Why not use a completely different number for the re-release?

    How am I to know if the machine that is about to do updates is going to die a horrible death, or come through okay, if you're reusing KB release numbers like this?

    Is there some reason Microsoft's software engineers want to make diagnosing and resolving this problem even more difficult? 

    Hi Dale

    If the KB number was changed, there would not be any easy way to track the problem?

    If you are having a problem with a KB, and you see it being offered again, look at the bottom of the article to view the History for that update. Here is an example.

    Properties: Article ID: 3097877 - Last Review: 11/13/2015 02:21:00 - Revision: 8.0

    You need to read the article to determine what changes have been made.

    Here are some examples from this article.

    "This security update was rereleased on November 11, 2015, for Windows 7 and Windows Server 2008 R2 to resolve the following issues:

    • Resolves crashing that occurred in all supported versions of Microsoft Outlook when users were reading certain email messages.
    • Resolves problems that occurred while users were logging on to the system. For example, after a user restarted the computer and then pressed Ctrl+Alt+Delete at the logon screen, the screen flashed and then went black. The user was then unable to continue. There may be other, similar logon issues that are related to this issue."

    To learn more about the vulnerability, see Microsoft Security Bulletin MS15-115.

    Regards

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  4. Anonymous
    2015-11-13T16:42:39+00:00

    My computer has been going  through 'system restore' for over four hours now. How long should this take?

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