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We have developed a .Net C# program that uses Crystal reports to create a report from raw data. We started getting customers with crystal reports errors. The only common thread was it started happening after a specific date. After tracing it down we came up with KB3102429 as being the issue.
The app is developed in Visual Studio 2008 and uses Crystal Reports for Visual Studio 2008. Would an upgrade have solved this issue ?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I have the same problem too. I had to use older fonts.
Another thing that i did is to export from crystal to word, and then from word to pdf, because users doesn't want to disable the updates of windows.
It's very difficult to understand that this is a SAP Crystal Report problem, because the problem began with an update of microsoft, not of SAP.
This is what they told us:
"This is a third party issue related to SAP Crystal Report. Microsoft will not be involved in a solution for an external problem. Please contact with SAP to resolve this problem."
Wow, that is ridiculous! That's like a utility company setting up roadworks at the end of your drive and telling you to take it up with your car's manufacturer when you complain they've blocked you in!
No Microsoft, that's not how it works. You broke it so it's up to you to fix it!
We have the same problem with KB3102429 and opened a support ticket with Microsoft. This is what they told us:
"This is a third party issue related to SAP Crystal Report. Microsoft will not be involved in a solution for an external problem. Please contact with SAP to resolve this problem."
So don't expect any help or solution to this problem from Microsoft.
I can confirm that uninstalling KB3102429 resolved this problem for our internal users but you also need to prevent it from being installed again by disabling windows updates!
This is a HUGE HUGE problem and hope Microsoft resolves it very SOON.
Do you have CRXI R2?
