This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Hello MSN Money Portfolio Manager users,
You may have noticed the alert on the old PM page saying that it will be shut down on Dec 22. We are aware that the page was down for several days and users were unable to access their data but the page has been reinstated and users should be able to access their portfolios again. Users should try to migrate their data to the new MSN Money Portfolio/Watchlist before the above date to avoid losing data. Please follow the steps located under How do I import my old lists?
NOTE: You can only import into a Watchlist that has fewer than 250 items. Attempts to re-import lists with more than 250 items will fail. You may want to shrink the size of your existing Watchlist or import into a newly created Watchlist.
If you recently imported data from the Classic MSN or my.msn.com pages to the new MSN.com Money Watchlist/Portfolio and did not receive all of your Watchlist/Portfolio data, please follow the steps on this article.
If you do not wish to migrate to the new Money Watchlist/Portfolio, you may export your data into an Excel spreadsheet by clicking on Print Portfolio. A table of the data is displayed, select the table (CTRL+A), copy (CTRL+C) and then paste it (CTRL+V) into Excel.
Thank you,
Adriana
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
ibiwisi,
I have tried to email Ms Bumanglag at FT to no avail. Since your email address has been wiped out for privacy, how can I reach her?
................
I'm thinking that it's less important to contact the same service rep than it is to reference the same "Case No." I suggest that you send an e-mail to the main Customer Service address (which is "help" at ft.com), and reference:
Case No. 01682900: FT Portfolio Tool [ ref:_00D20LryV._500D0ni4f3:ref ]
Let us know what you find out!
OK
So if portfolio has been taken down, how do we export years (10+) worth of transactions in various accounts, whether to excel or the new watch list?
Simple question, but never have received a reply!
Jay
Sorry for your loss, Jay.
I spent the weekend before PM's demise copying transactions for each stock by hand from their box. It was all there. Really tedious, but I got most of my data out before it all went POOF.
At this point, I think you're going to have to go through your brokerages' web sites to reconstruct your transactions.
Bill Microsoft for the time!
ibiwisi,
I have tried to email Ms Bumanglag at FT to no avail. Since your email address has been wiped out for privacy, how can I reach her?
More detail, for those who may be interested:
I contacted the main customer support e-mail address at Financial Times, "help" at ft.com, and received a prompt response from a Customer Service Executive named Genevieve Bumanglag; pasted below is Genevieve's contact information from one of her e-mails.
Genevieve Bumanglag
Customer Service Executive
Financial Times Customer Service
Email: ******@ft.com
International Toll Free: +800 0705 6477
UK & CEMEA: +44 20 7775 6248
US & Canada: +1 917 551 5005 or +1 855 685 2372 (Toll Free) Asia Pacific: +632 982 5780
Japan: 0120 341 468
India: 000 800 001 6817 (Toll Free)
The following information appeared on the Subject line of Genevieve's response message:
Case No. 01682900: FT Portfolio Tool [ ref:_00D20LryV._500D0ni4f3:ref ]
It might be helpful if everyone who contacts FT would reference the Case No. above, and perhaps also the reference information appearing above in brackets.
I think that this is a situation where there's "power in numbers." If enough of us contact FT, they will realize that "something's up," and it might just catch the attention of either (1) someone on the editorial staff who can drive an expose article, or (2) someone on the marketing team who can drive some quick upgrades to FT's portfolio manager, to accommodate the expected onrush of former Microsoft users (!); or (3) both.
Let's keep the lines of communication open among us (Heaven knows, we've tried but failed to keep the lines of communication open with Microsoft!), and let's keep each other posted on any developments that we learn of. Thanks, Community! Regards, ibiwisi
A quick update to our Community of Disgruntled Users: I have been in touch with Financial Times's Customer Service team. I have suggested to them that, with relatively little work on their side, they can upgrade their current portfolio manager to emulate all of the functions that we've come to know and love in the dearly Departed MSN Portfolio Manager. FT has offered to call me to discuss my ideas in real time, and I'm hoping to schedule this call for some time this week. I'll keep you posted on developments.
I would urge *all* of you to contact the Financial Times. If we can show them sufficient demand, they will quickly see the cost-benefit of taking Microsoft's place as the best-of-breed portfolio manager on the Internet.
By the way, I have also urged FT to consider running a news article on the recent fiasco here in Microsoft Money-land. I've pitched them that such an article would appeal to many people who either manage their own investments, are interested in Microsoft's activities, or both. If you agree with my line of thinking, I would urge each of you to reach out to FT and express your interest in such an article. Again, if they see high demand, the chances improve that they'll follow up on this issue. Some public exposure might be the only thing that can possibly move Microsoft to address our concerns.
As I've expressed in numerous earlier posts, I would very much prefer to discuss my concerns with Microsoft rather than with FT. But Microsoft has been consistently unresponsive, and to date they have failed/refused to engage with us. I renew my sincere appeal to Microsoft management: If you're listening, PLEASE either disinter the beloved Portfolio Manager, or, at least, explain to us why you can't/won't do so.
