Windows 7 SP1 Update Error Code 800F081F

Hi Gerry,

can I use the backup DVD's I burned when I first started using my laptop for this purpose? There was no original Windows DVD delivered with it.

If so, I'll reserve an afternoon for this in the upcoming Christmas holidays. I'm afraid this is going to take quite some time. :-)

Thanks!

Paul

Paul

That disk cannot be used to do an In Place Upgrade. That disk merely puts everything, system, programmes and data back to the time when the disk was created.

I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

Hi Gerry,

here are the results.

Thanks,

Paul

Diagnostic Report (1.9.0027.0):

---

Windows Validation Data-->

Validation Code: 0

Cached Online Validation Code: 0x0

Windows Product Key: *****-*****-2QWT6-HCQXJ-9YQTR

Windows Product Key Hash: PVjSC5x6njvqunmbCY3lOD7rYDo=

Windows Product ID: 00359-OEM-8992687-00007

Windows Product ID Type: 2

Windows License Type: OEM SLP

Windows OS version: 6.1.7601.2.00010300.1.0.003

ID: {4D3C2FF6-066E-4154-BD8A-AD1462AE5D3F}(1)

Is Admin: Yes

TestCab: 0x0

LegitcheckControl ActiveX: N/A, hr = 0x80070002

Signed By: N/A, hr = 0x80070002

Product Name: Windows 7 Home Premium

Architecture: 0x00000009

Build lab: 7601.win7sp1_gdr.140303-2144

TTS Error:

Validation Diagnostic:

Resolution Status: N/A

Vista WgaER Data-->

ThreatID(s): N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->

Cached Result: N/A, hr = 0x80070002

File Exists: No

Version: N/A, hr = 0x80070002

WgaTray.exe Signed By: N/A, hr = 0x80070002

WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->

Cached Result: N/A, hr = 0x80070002

Version: N/A, hr = 0x80070002

OGAExec.exe Signed By: N/A, hr = 0x80070002

OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->

Office Status: 100 Genuine

Microsoft Office Enterprise 2007 - 100 Genuine

OGA Version: N/A, 0x80070002

Signed By: N/A, hr = 0x80070002

Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

Browser Data-->

Proxy settings: N/A

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Download signed ActiveX controls: Prompt

Download unsigned ActiveX controls: Disabled

Run ActiveX controls and plug-ins: Allowed

Initialize and script ActiveX controls not marked as safe: Disabled

Allow scripting of Internet Explorer Webbrowser control: Disabled

Active scripting: Allowed

Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->

Office Details: <GenuineResults><MachineData><UGUID>{4D3C2FF6-066E-4154-BD8A-AD1462AE5D3F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-9YQTR</PKey><PID>00359-OEM-8992687-00007</PID><PIDType>2</PIDType><SID>S-1-5-21-2219362559-1533333659-3342170129</SID><SYSTEM><Manufacturer>ASUSTeK Computer Inc.        </Manufacturer><Model>K72Jr</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>K72Jr.205</Version><SMBIOSVersion major="2" minor="6"/><Date>20100325000000.000000+000</Date></BIOS><HWID>CD0E3307018400FC</HWID><UserLCID>0413</UserLCID><SystemLCID>0413</SystemLCID><TimeZone>West-Europa (standaardtijd)(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>36E2B3F9825C586</Val><Hash>O5FnJVmp2Gnql1O3Ltmhfnbz/3E=</Hash><Pid>89388-707-2524285-65560</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->

Versie van Software Licensing-service: 6.1.7601.17514

Naam: Windows(R) 7, HomePremium edition

Beschrijving: Windows Operating System - Windows(R) 7, OEM_SLP channel

Activerings-id: d2c04e90-c3dd-4260-b0f3-f845f5d27d64

Toepassings-id55c92734-d682-4d71-983e-d6ec3f16059f

Uitgebreide PID: 00359-00178-926-800007-02-1033-7600.0000-2092009

Installatie-id105262503136101516941191458756438132684100638845751832

URL van processorcertificaat: http://go.microsoft.com/fwlink/?LinkID=88338

URL van computercertificaat: http://go.microsoft.com/fwlink/?LinkID=88339

URL van gebruikte licentie: http://go.microsoft.com/fwlink/?LinkID=88341

URL van productcodecertificaat: http://go.microsoft.com/fwlink/?LinkID=88340

Gedeeltelijke productcode: 9YQTR

Licentiestatus: licentie

Resterend aantal nieuwe Windows-activeringen: 3

Vertrouwde tijd: 18-12-2014 21:26:58

Windows Activation Technologies-->

HrOffline: 0x00000000

HrOnline: 0x00000000

HealthStatus: 0x0000000000000000

Event Time Stamp: 12:15:2014 23:46

ActiveX: Registered, Version: 7.1.7600.16395

Admin Service: Registered, Version: 7.1.7600.16395

HealthStatus Bitmask Output:

HWID Data-->

HWID Hash Current: LgAAAAEAAQABAAEAAAACAAAAAgABAAEA6GGewhJp+kKQ+aA6Yj3+A14xhptcXQ==

OEM Activation 1.0 Data-->

N/A

OEM Activation 2.0 Data-->

BIOS valid for OA 2.0: yes

Windows marker version: 0x20001

OEMID and OEMTableID Consistent: yes

BIOS Information:

  ACPI Table Name    OEMID Value    OEMTableID Value

  APIC            _ASUS_        Notebook

  FACP            _ASUS_        Notebook

  DBGP            _ASUS_        Notebook

  HPET            _ASUS_        Notebook

  MCFG            _ASUS_        Notebook

  ECDT            _ASUS_        Notebook

  SLIC            _ASUS_        Notebook

  SSDT            PmRef        CpuPm

Paul

I had hoped you might be able to download a copy of Windows 7 complete with SP1 but the web site where legitimate copies of Windows 7 can be obtained, does not carry Dutch versions of Home Premium. I now think your best move would be to back up data files and use the copy of Windows 7 in the recovery partition to restore to factory settings.

Your operating system is damaged. To eliminate the problems on your computer you need to restore to factory settings and rebuild your computer system.

A System Recovery partition contains a copy of the operating system as it was when the computer was purchased new. Using the copy of Windows 7 you can restore the computer to factory settings. Of course you should back up your data files to external media before restoring as the process reformats the drive thereby erasing all existing files before writing new files.

Page 17 of the Manual English version -cannot see Dutch version:

http://dlcdnet.asus.com/pub/ASUS/nb/K52/E5092_K42-52-72_1123.zip

When you have restored to factory settings you should set up an internet connection, install anti-virus software, update all drivers from the Asus web site and install all Windows Updates. Run Disk CleanUp and defragment at intervals.

http://www.asus.com/uk/Notebooks_Ultrabooks/K72Jr/HelpDesk_Download/

You should then be in a position to reinstall programmes. With that in mind make a list of programmes to be installed and check that you have the means to do it. Check that you have the necessary information to recreate your internet connection on the new system. Make a list of what you need to do and the order in which you intend to do each task. This will help you considerably when you carry out the operation. If you have a second computer available when you rebuild your computer system, this can help if you hit a problem and need to check online.

Hi Gerry,

thanks. I have found a friend who can get me an original Windows 7 Home Premium disk, so I may be able to do the In-Place Upgrade after all. If that doesn't work, I'll do the restore to factory settings as you described in your last post.

Thanks for all the help!

Regards,

Paul