Windows 7 SP1 Update Error Code 800F081F

Anonymous
2014-10-07T17:46:09+00:00

Hi,

For a few days now I'm getting an alert in my system tray that Windows cannot automatically search for updates. Clicking on the icon leads me to a message saying that the Windows Update Agent needs an update and a button to do this update. Clicking on the button closes the window, which then opens again after a few seconds with an error message that Windows cannot search for new updates. Error message code = 800F081F.

When I looked at my update history, I see that Windows Update Agent 7.6.7600.320 has failed daily for over a month now. I've already tried several suggestions (some posted on the dutch microsoft community) e.g. clearing the update cache, system update readiness tool, a 'clean' start of Windows, MS Fix It, but to no avail. Checkdisk and System File Checker scans found nothing wrong.

I'm using Windows 7 Home Premium with SP1, 64 bit. Not sure what other information I should provide that is relevant?

Hope someone can help me with this issue. Thanks in advance!

Kind regards,

Paul

Windows for home | Previous Windows versions | Windows update

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  2. Anonymous
    2014-10-31T00:08:08+00:00

    Paul

    You will need to remove both Trend and Avast. Trend because you no longer and Avast because the presence of Trend when it was installed could mean you have a damaged installation. You can then restart your computer and reinstall Avast.

    Trend removal tool

    http://esupport.trendmicro.com/solution/en-us/1037161.aspx

    Avast Removal Tool

    http://avast-removal-tool.com/

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  3. Anonymous
    2014-11-02T21:44:21+00:00

    Hi Gerry,

    done. What else can / should I do?

    Thanks a lot,

    Paul

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  4. Anonymous
    2014-11-02T22:16:07+00:00

    Please provide an updated copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

    Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive.

    To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

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  5. Anonymous
    2014-11-06T19:56:47+00:00

    Thanks for sticking with me, Gerry. Really appreciate it. Finally had some time at home again to create the logs.

    Applications log:

    https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21115

    System log:

    https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21114

    System info:

    https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21113

    Thanks,

    Paul

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