Windows 7 SP1 Update Error Code 800F081F

I also tried the second method to identify the volume, but could not find it. Under 'disk drives' there was just one entry, but with a different guid.

Type Device Manager in the Search box above the Start button and press ENTER. Are there any yellow question marks in Device Manager? If yes what is the Device Error code.

To see Hidden Devices (Non Plug and Play Drivers) you need to select View, Show Hidden Devices. It is necessary to do this every time you open Device Manager if you need to see them.

A further complication can be Ghosted Devices –installed but not connected!

http://www.lockergnome.com/windows/2005/04/29/display-hidden-devices-in-device-manager-xp/

Select Start, All Programs, Accessories, right click Command Prompt, and click Run as administrator from the drop down menu.. Type *cd* and press ENTER. Type "chkdsk c: /r" without the quotes and hit ENTER. Make sure you include the spaces indicated. Enter Y when asked whether you wish to run chkdsk on restarting the computer. Type exit, press the ENTER key and restart the computer.

Please run System File Checker and say if it cannot fix corrupted files: http://support.microsoft.com/kb/929833

Hi Gerry,

here are the logfiles:

https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21112

https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21111

When I clicked the link in the event viewer application log, I got the message that the location cannot be accessed. I also tried the second method to identify the volume, but could not find it. Under 'disk drives' there was just one entry, but with a different guid.

Thanks,

Paul

Paul

Please download and run the System Update Readiness Tool -64 bit version

http://www.microsoft.com/en-us/download/details.aspx?id=20858

The System Update Readiness Tool creates a log file that captures any issues that the tool found or fixed. The log file is located at the following location:

•%SYSTEMROOT%\Logs\CBS\CheckSUR.log

•%SYSTEMROOT%\Logs\CBS\CheckSUR.persist.log

Please upload a copy of these logs to your Sky Drive as shared files and post a link here.

Click on the Start button and select Control Panel, Administrative Tools, Services. Locate Intel(R) Management and Security Application Local Management Service in the list. Check that the StartUp type is Manual. If it is not set to Manual right click and select Properties, General tab. There is a box after StartUp type. The options are available on a drop down by clicking on the arrow down to the right of the box. Make the change and click on Apply and OK. Click the Start button to check that the service can be started.

Log Name:      Application

Source:        VSS

Date:          06/11/2014 19:21:58

Event ID:      12348

Level:         Warning

Description:

Volume Shadow Copy Service warning: VSS was denied access to the root of volume \?\Volume{475bbd93-ffc9-11df-96ed-20cf3052d830}. Denying administrators from accessing volume roots can cause many unexpected failures, and will prevent VSS from functioning properly.  Check security on the volume, and try the operation again.

Bewerking:

   Auto-release schaduwkopieën verwijderen

   Provider laden

Context:

   Uitvoeringscontext: System Provider

Access the Event ID: 12348 report in the Event Viewer Application log. Open the report and click the blue link475bbd93-ffc9-11df-96ed-20cf3052d830and see where it takes you.

Another way identify the volume is to select Start, Control Panel, Device Manager, expand Disk drives, right click, select Properties and Details. Use the scroll to the right of Property and select Device class guid. Repeat the procedure until you can match the guid **475bbd93-ffc9-11df-96ed-20cf3052d830.**Next click the Volumes tab and the Populate button. You can then see which volume or volumes occupy the Disk.

Thanks for sticking with me, Gerry. Really appreciate it. Finally had some time at home again to create the logs.

Applications log:

https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21115

System log:

https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21114

System info:

https://onedrive.live.com/redir?resid=D4EDCF2B47D2E08D%21113

Thanks,

Paul

Please provide an updated copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload to your OneDrive (formerly Sky Drive), share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive (formerly Sky Drive) and post a link here. You can remove the earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.