BSOD caused by SYSTEM_SERVICE_EXCEPTION ntroskrnl.exe

Dave

I have completed the instructions as the 'itexperience.net' instructions. Was that the cause of my BSOD today?

I doubt that the error is causing the BSOD error. I suggested it to reduce the number of errors in your Event Viewer logs. Eliminating errors will result in a more stable system and therefore be less prone to error.

1) It says I'm entitled to an anytime upgrade to 64bit. It was my impression I was running 64bit. Have I missed something? It is ticked in green but that's confused me a tad.

It is saying you can upgrade your 64 bit version of Home Premium to Professional or Ultimate.

2) Adobe Media I've never used, yet when I try and uninstall using add/remove, it asks me to insert a disk.

Select the keyboard shortcut Windows Key + R, type Appwiz.cpl and press the ENTER key. Place the cursor on Adobe Media Player, right click and select Uninstall from the drop down menu. Restart your computer. When you do this does it still ask you to insert a disk? There are references to adfs.SYS, an Adobe driver in the dump file.

3) NeatImage I use sporadically and it has never caused an issue. Would like to keep it if I can. I'll check for a Windows 7 version.

Your version is 7.0. This link mentions version 7.6:

http://www.neatimage.com/

You have ArcSoft TotalMedia Extreme version 1.0.9.9. This seems to be a Retired products and apps:

http://www.arcsoft.com/support/retail-support.html?from=/totalmedia-extreme/

Do you use it? It shows up in the dump files. I cannot say if it is causing the crash.

I suggest you investigate whether there are free updates for Adobe AIR and HP Photo Creations. Windows 7 Upgrade Advisor is not always 100% accurate. I use it to get information when I suspect that users have software that may not be totally compatible with Windows 7.

Gerry

Thanks for your clarification.

I uninstalled all Adobe products that I don't use. However, a few of them appeared to be corrupted so I downloaded iobit uninstaller which removed the programs and deleted the remains from my HDD and register.

Ive also deleted afds.sys as a driver via device manager as I don't know what it does. I've uninstalled Arcsoft as well as I don't use it.

I've upgraded to Neat Image 7.6 and that no longer appears in Windows 7 upgrader. I'm just trying another session on FS to see how I get on.

I'll keep you posted and please know that I'm incredibly grateful with your support.

Regards 

Dave

David

Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs from your Event Viewer to your One Drive and post a link here. You can remove any earlier copies of the logs from your OneDrive.

To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window expand Windows Logs and select System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

Gerry.

As requested, please find the files you asked for. Have run the computer for a few hours after several amendments. Done 5 hours of FSX and no BSOD. But as we know after this morning, 1 session doesn't mean an end to BSOD's for my machine :(

Event logs

https://www.dropbox.com/s/as5dwkgoo96ec1m/Event\_Log\_Application.zip?dl=0

https://www.dropbox.com/s/1asaphx1o9ozgcp/Event\_Log\_System.zip?dl=0

System information

https://www.dropbox.com/s/ojoubdq5d7em8ji/System\_information\_040515.txt?dl=0

Thanks as always.

Dave

Did you update your BIOS?