BSOD caused by SYSTEM_SERVICE_EXCEPTION ntroskrnl.exe

Anonymous
2015-04-29T20:26:51+00:00

Hello

I'm having a pickle of a problem and I'm at a loss how to fix it.

Firstly, please see the following:

https://www.dropbox.com/s/hmtf7irjcwig4hr/042915-23275-01.zip?dl=0

This is the dump file attributed to my latest BSOD.

For the benefit of building a picture of what the problem is, I attach a further two dump files from BSOD's experienced yesterday and a few weeks back.

https://www.dropbox.com/s/j4pz7tqg7wfz9w7/040115-23415-01.zip?dl=0

https://www.dropbox.com/s/0ovv2igm7tq9yky/042715-23306-01.zip?dl=0

I experience these BSOD only when using FSX (Flight Simulator X) and not always in particularly 'stressy' types of environment (high density areas of scenery etc).  I have searched the internet tirelessly looking for a fix and have undertaken the recommendations I have found including MEMtests, Virus scans (using Windows Security Essentials), System checks via CMD & updated GPU drivers. None of which seem to lead to a problem area.

Bizarrely, these BSOD don't occur every time I use FSX but do seem to rear their ugly head after a prolonged period of computer usage. Is my computer getting tired and rebooting in order to have a rest? A bit tongue in cheek but potentially.

Anyway, I would really appreciate some help from the experts on this issue because I'm at a loss where to go and would love to find a 'cure'.

Many thanks in advance for anyone who can offer some guidance.

Dave Potter

Windows for home | Windows 11 | Performance and system failures

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  1. Anonymous
    2015-05-05T10:32:01+00:00

    Dave

    Should I reinstate it to avoid that error?

    Yes I would enable it.

    What does it actually do?

    http://en.wikipedia.org/wiki/Card\_reader

    The FSX error is persistent. In Google I found a number of variants and none seem easy to resolve.

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  2. Anonymous
    2015-05-05T10:16:41+00:00

    Gerry

    I think I disabled the SmartCard reader when I was experimenting previously. I wasn't sure why I had it so disabled it. Should I reinstate it to avoid that error? Was does it actually do?

    The FSX error is an interesting one as the timestamp ties up with me closing FSX.  I have been getting a 'FSX has experienced an error' when closing the sim of late. I'll uninstall a program I installed recently to see I remove the error.  I do not believe it is an issue with the software from the link you provide but as I said, I'll do some trial and error.

    Thanks as always

    Dave

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  3. Anonymous
    2015-05-05T10:10:37+00:00

    XP ROCKS!

    No I haven't. I'm a little apprehensive to do this as I know if you make a mistake, you run the risk of destroying your machine.

    I have found the following guide which describes in a dummy way how to update using a USB stick. It quotes it is for Windows Millenium but was linked from a Windows 7 guide.  Will the files it provides and the guide work for Windows 7?

    http://www.techpowerup.com/forums/threads/howto-easily-flash-mb-vga-bios-using-usbstick.47812/

    Appreciate your comments as without confidence that I can do it correctly, I won't be attempting to upgrade my BIOS.

    Regards

    Dave

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  4. Anonymous
    2015-05-05T09:13:56+00:00

    David

    [Problem Devices]

    Device PNP Device ID Error Code       

    archlp  ROOT\LEGACY_ARCHLP\0000              This device is not present, is not working properly, or does not have all its drivers installed.

    Microsoft Usbccid Smartcard Reader (WUDF)              USB\VID_413C&PID_2101&MI_01\6&31180A4F&0&0001    This device is disabled.      

    Did you disable this device?

    This is a persistent error in your Event Viewer Application log.

    Log Name:      Application

    Source:        Application Error

    Date:          04/05/2015 23:19:13

    Event ID:      1000

    Level:         Error

    Description:

    Faulting application name: fsx.exe, version: 10.0.61637.0, time stamp: 0x46fadb14

    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

    Exception code: 0xc0000005

    Fault offset: 0x04246c81

    Faulting process id: 0xf20

    Faulting application start time: 0x01d0868bd1238b29

    Faulting application path: C:\FSX\fsx.exe

    Faulting module path: unknown

    From the quote below extracted from Google it would seem that there are various modules which work with Flight Simulator Are you able to identify the module and eliminate the error?

    To verify this, you can try to disable both our modules, one by one, by setting the <Disabled>True</Disabled) for bglmanx.dll (in the %APPDATA%\Microsoft\FSX\DLL.XML file) and for Couatl.exe in the (in the %APPDATA%\Microsoft\FSX\DLL.XML file).

    This will allow you to test FSX as it is now, without the modules loaded, without having to uninstall anything. If you are still getting crashes, you would know for sure it doesn't have anything to do with any of our products.

    Source: http://www.fsdreamteam.com/forum/index.php?topic=11609.0

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  5. Anonymous
    2015-05-04T23:51:21+00:00

    Did you update your BIOS?

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