BSOD caused by SYSTEM_SERVICE_EXCEPTION ntroskrnl.exe

Anonymous

Hello

I'm having a pickle of a problem and I'm at a loss how to fix it.

Firstly, please see the following:

https://www.dropbox.com/s/hmtf7irjcwig4hr/042915-23275-01.zip?dl=0

This is the dump file attributed to my latest BSOD.

For the benefit of building a picture of what the problem is, I attach a further two dump files from BSOD's experienced yesterday and a few weeks back.

https://www.dropbox.com/s/j4pz7tqg7wfz9w7/040115-23415-01.zip?dl=0

https://www.dropbox.com/s/0ovv2igm7tq9yky/042715-23306-01.zip?dl=0

I experience these BSOD only when using FSX (Flight Simulator X) and not always in particularly 'stressy' types of environment (high density areas of scenery etc). I have searched the internet tirelessly looking for a fix and have undertaken the recommendations I have found including MEMtests, Virus scans (using Windows Security Essentials), System checks via CMD & updated GPU drivers. None of which seem to lead to a problem area.

Bizarrely, these BSOD don't occur every time I use FSX but do seem to rear their ugly head after a prolonged period of computer usage. Is my computer getting tired and rebooting in order to have a rest? A bit tongue in cheek but potentially.

Anyway, I would really appreciate some help from the experts on this issue because I'm at a loss where to go and would love to find a 'cure'.

Many thanks in advance for anyone who can offer some guidance.

Dave Potter

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59 answers

Anonymous

2015-05-10T19:06:02+00:00

Gerry

As requested I have included both reports for your perusal. I'm going to move my computer as I wonder if it is an overheating issue. I'm up for trying anything now to be honest...

Diagnostic tool information:

https://www.dropbox.com/s/iursnmubmj2xjag/Diagnostic\_Report.txt?dl=0

Speccy report:

https://www.dropbox.com/s/egxt4o5rknsecnv/Speccy\_Report.txt?dl=0

Please accept my sincere gratitude for all the help you've given so far.

Regards

Dave
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Anonymous

2015-05-10T17:51:55+00:00

Dave

I suggest you run the Microsoft Genuine Advantage Diagnostics Tool in normal mode and copy and paste the results in a reply for further analysis:

http://go.microsoft.com/fwlink/?linkid=52012

Run the Tool and when it completes click the Copy button, open a text file like Word or Notepad and select Edit, Paste. You can paste directly into a reply here. Open a reply, right click and select Paste.

Please download Speccy and upload a copy of the report it produces to OneDrive:

http://www.piriform.com/docs/speccy/using-speccy
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Anonymous

2015-05-10T16:55:05+00:00
Gerry,

Another day, another BSOD. At least this time I successfully managed to do my two flights of the day. No STK03N program in add/remove programs. The Hardisk error I believe relates to the flash USB drive I was using to update my BIOS. It hasn't been connected since then, therefore no reports of it on event viewer for today.

Up to date event viewer & dump file.

https://www.dropbox.com/s/b2u6p5frj36ljii/051015-23431-01.zip?dl=0

https://www.dropbox.com/s/l9vk0ax82ie6xrt/Event\_Viewer\_Application\_100515.zip?dl=0

https://www.dropbox.com/s/ch1w3gniagsztu6/Event\_Viewer\_System\_100515.zip?dl=0

One thing I have noticed is I have three audio drivers installed when I imagine I only should have two. The Sennheiser is my headset which is used daily and functions fine and dandy.
- AMD High Definition Audio Device
- Sennheiser USB headset
- VIA High Definition Audio
Still disappointed that we haven't found the cause of this BSOD but happy to keep plugging away. Could it be that we will never find the cause? :(

Regards

Dave
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Anonymous

2015-05-10T10:30:48+00:00

Dave

Syntek AVStream USB2.0 ATV Service              StkSSrv               Stopped              Disabled            Own Process    c:\windows\system32\stkcsrv.exe              Normal              LocalSystem     0

Please select Start, Control Panel, and Programs and Features. Is STK03N listed there?

Log Name:      System

Source:        Disk

Date:          09/05/2015 22:05:07

Event ID:      11

Level:         Error

Description:

The driver detected a controller error on \Device\Harddisk5\DR5.

Error     09/05/2015 22:05:08   Disk      11          None

Error     09/05/2015 22:05:07   Disk      11          None

Error     09/05/2015 21:54:42   Disk      11          None

Error     09/05/2015 21:54:40   Disk      11          None

Error     09/05/2015 21:16:19   Disk      11          None

Error     09/05/2015 21:16:17   Disk      11          None

Error     09/05/2015 21:05:21   Disk      11          None

Error     09/05/2015 21:05:20   Disk      11          None

Error     09/05/2015 20:42:22   Disk      11          None

Error     09/05/2015 20:42:20   Disk      11          None

Error     09/05/2015 19:51:29   Disk      11          None

Error     09/05/2015 19:51:27   Disk      11          None

Error     03/05/2015 20:48:37   Disk      11          None

Error     03/05/2015 20:48:36   Disk      11          None

Disk 5 does not appear in your System Information file so it is likely to be a removable drive. Please connect the drive and post an updated System Information file..
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