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Hi there,
I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:
failure configuring windows
undoing changes
The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:
CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]
I checked the Event Viewer and found the following message in the Windows Logs\System section:
Event ID: 7023
Source: Service Control Manager
The Windows Modules Installer service terminated with the following error:
The system cannot find the path specified.
I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.
Any help or advice would be most gratefully received.
Thanks in advance,
Richard
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm old and not a "Geek". Is my computer going to dissolve if I don't install this update? Like so many other issues Windows is a pain in the ****. Come on Bill for the money you have you could have some employee come and fix this issue. Good customer relations, don't you know?
No. In as much as I don't understand any thing that is posted. I am not a "techie".
You could have called MicroSoft but they would performed a system restore. Which has its own downsides. I had a Kodak printer installed both in the machine state when it failed and after letting them perform a restore. Which I could have done myself but was hoping they could help me avoid. It seems this has to do with the nature of the OS and that it was a Samsung OEM install. At least that's what I can determine from reading.
Thank you so much for your post. Finally last night I got this update to install. Also I do have a Kodak printer.
Followed these steps and was able to get the update to install last night. Thank you so much for your help. I also have a Kodak printer.
