Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-28T15:44:23+00:00

    I have tried the tricks outlined above, creating directories and copying info files related to Kodak printer but still to no avail.   I even created two wiaek directories since my log file referenced changing one to another.  I do not have a preknl file to begin with and the error only references wiaek.002.  I eve850n re-downloaded drivers and software from Kodak.

    What's next? Remove Kodak software and drivers completely so that the update does not look for them?  And how do I completely remove all traces in order to be successful with KB3000850?

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  2. Anonymous
    2015-04-29T10:32:40+00:00

    When I was tackling this problem myself I did remove the Kodak software but still got the same problem when installing KB3000850. After trying to install the update check your c:\Windows\Logs\CBS\CBS file, below are my entries when it failed:

    2014-12-10 20:21:25, Info                  CBS            INSTALL index: 37, phase: 1, result 3, inf: wiaek002.inf

    2014-12-10 20:21:25, Info                  CBS    Doqe: Recording result: 0x80070003, for Inf: wiaek002.inf

    2014-12-10 20:21:25, Info                  CBS    DriverUpdateInstallUpdates failed [HRESULT = 0x80070003 - ERROR_PATH_NOT_FOUND]

    2014-12-10 20:21:25, Info                  CBS    Doqe: Failed installing driver updates [HRESULT = 0x80070003 - ERROR_PATH_NOT_FOUND]

    2014-12-10 20:21:25, Info                  CBS    Perf: Doqe: Install ended.

    2014-12-10 20:21:25, Info                  CBS    Failed installing driver updates [HRESULT = 0x80070003 - ERROR_PATH_NOT_FOUND]

    2014-12-10 20:21:25, Error                 CBS    Startup: Failed while processing non-critical driver operations queue. [HRESULT = 0x80070003 - ERROR_PATH_NOT_FOUND]

    Also, check file c:\Windows\Inf\setupapi.dev and search for "Error" (without the speech-marks), my entries when it failed are below:

    !    inf:           Unable to load INF: 'C:\WINDOWS\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b\wiaek002.inf'(00000003)

    !!!  inf:           Failed to open INF file "C:\WINDOWS\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b\wiaek002.inf". Error = 0x00000003, Line = 0

    !!!  sto:           Failed to get driver package file list. Error = 0x00000003, Filename = C:\WINDOWS\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b\wiaek002.inf

    !!!  idb:           Failed to update driver package files for 'wiaek002.inf_amd64_57f9361b96ceea4b'. Error = 0x00000003

    !!!  idb:           Failed to publish 'C:\WINDOWS\System32\DriverStore\FileRepository\wiaek002.inf_amd64_5b5a15ef9a58384c\wiaek002.inf'. Error = 0x00000003

    It's just a suggestion but double check you have created those two directories correctly, remember, one wrong character and I imagine it would fail. I hope this helps.

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  3. Anonymous
    2015-05-12T14:03:43+00:00

    Update for Win 8.1 for x64-based Systems KB3000850 will not install.  It looks well until restart. Then error message appears about could not complete update erasing changes.

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  4. Anonymous
    2015-05-12T14:09:41+00:00

    Have you tried any of the solutions given in this thread?

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  5. Anonymous
    2015-05-12T14:11:18+00:00

    YEAH!  HOORAY!!!  Finally, solved this problem!!!  Thanks so much for providing this solution!  I have tried so many things (safe mode boot, uninstalling programs, dism, sfc, etc.  etc.) for so long with nothing working.   I had recently given up hope and turned automatic updates off.   Finally saw your mention of KODAK and suspected that your solution might work since I had a KODAK 5100 printer and drivers.  Even though I had uninstalled it several months ago, looks like residual changes from that installation were still affecting this KB3000850 update and preventing it from working.

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