Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2015-05-29T13:44:46+00:00

    I can not install this critical  update either..I do NOT have a Kodak printer

    So, this isn't the thread for your Me too!  Go back to page 1 and see where I started Richard's diagnosis from.   Ah.  I see we just dived right in.  I had imagined that I had at least pointed out Uwe's earlier solution for this symptom...

    Here's a two-for-one deal.  Al's Me too! to Uwe's thread was split into its own thread

    http://answers.microsoft.com/en-us/windows/forum/windows8_1-windows_update/error-with-windows-update-kb3000850/b0e3fa91-5f31-4258-998a-1d0dff88a37e

    If you don't find your own resolution in either of those you should begin your own diagnosis in your own thread.

    FYI

    Robert

    Oops.  It was Al's thread.  Uwe had the Most helpful reply.  In any case there are more tips in there besides Uwe's solution.

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  2. Anonymous
    2015-05-29T02:16:56+00:00

    I can not install this critical  update either..I do NOT have a Kodak printer

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  3. Anonymous
    2015-05-29T02:11:43+00:00

    I can not install this update & it is saying it is an importent update..

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  4. Anonymous
    2015-05-21T13:10:55+00:00

    Update KB3000850

    This works!

    I have been troubled for weeks with this update - exactly the same symptoms as Richard's.

    Followed the instructions as above & attempted to reinstall - brilliant straight through first time - seemed to hang at 30% then restarted itself.  Oh no! I thought here we go again. it came back at 35% then whizzed through to 100% --- Brilliant!

    I have a Kodak printer as well

    Ueberlappen you are a star  - many thanks.

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  5. Anonymous
    2015-05-13T19:23:17+00:00

    Also have a Kodak printer and these steps solved the issue. Very happy!

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