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Hi there,
I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:
failure configuring windows
undoing changes
The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:
CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]
I checked the Event Viewer and found the following message in the Windows Logs\System section:
Event ID: 7023
Source: Service Control Manager
The Windows Modules Installer service terminated with the following error:
The system cannot find the path specified.
I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.
Any help or advice would be most gratefully received.
Thanks in advance,
Richard
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b
C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20
and coping following files from C:\Windows\Inf to these folder worked like a charm :D
wiaek002.inf
prnekcl2.inf
I have the same error .
how can I get the files
wiaek002.inf
prnekcl2.inf
You da real MVP!
Kodak Printers !!!!!
Worked great thanks. it's my mother-in-laws PC AND she does have a Kodak printer configured.
... and it worked for myself as well. Likewise I too have a Kodak printer. Circumstantial?
Thank you!!!! My computer has been trying to download this update for weeks. Finally started trying to fix problem myself, your suggestion worked like a charm!
