Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2014-12-30T20:32:22+00:00

    Hello again Robert,

    I have good news. KB3000850 has successfully installed.

    Firstly, here's my results of ls -Re -Fi "*prnekcl*" | sort LastWriteTime | ft Length, FullName -AutoSize :

    Length FullName

    177291 C:\WINDOWS\System32\spool\drivers\x64\PCC\prnekcl2.inf_amd64_2ff0d71af23904e1.cab

      4544 C:\WINDOWS\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6\prnekcl2.inf

      9857 C:\WINDOWS\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6\prnekcl2.cat

       798 C:\WINDOWS\WinSxS\Manifests\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6.manifest

           C:\WINDOWS\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6

      4544 C:\WINDOWS\Inf\prnekcl2.inf

       271 C:\WINDOWS\WinSxS\Manifests\amd64_prnekcl2.inf-languagepack_31bf3856ad364e35_6.3.9600.16384_en-gb_0719e7d08cb153be.manifest

       245 C:\WINDOWS\WinSxS\Manifests\amd64_prnekcl2.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_717bbf74093ca454.manifest

       222 C:\WINDOWS\WinSxS\amd64_prnekcl2.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_717bbf74093ca454\prnekcl2.inf_loc

       222 C:\WINDOWS\System32\DriverStore\en-US\prnekcl2.inf_loc

           C:\WINDOWS\WinSxS\amd64_prnekcl2.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_717bbf74093ca454

    183409 C:\WINDOWS\System32\spool\drivers\x64\PCC\prnekcl2.inf_amd64_59438dc7ce792b20.cab

      9476 C:\WINDOWS\Inf\prnekcl2.PNF

      4544 C:\WINDOWS\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e\prnekcl2.inf

      9841 C:\WINDOWS\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e\prnekcl2.cat

      7968 C:\WINDOWS\SoftwareDistribution\Download\c81c3f7fc84ac954c4736bb1c59de0fa\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e.manifest

       797 C:\WINDOWS\WinSxS\Manifests\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e.manifest

           C:\WINDOWS\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e

    I checked my c:\windows\inf\setupapi log and found out that folder/directory prnekcl2.inf_amd64_59438dc7ce792b20 didn't exist. I created it and copied prnekcl2.inf from c:\Windows\Inf into it. I ran the update again and it spent ages on 30%, I feared the worst in that it was stuck in a loop. It eventually restarted and then completed to 100%. It then spent a while on the Seattle welcome screen with the small yellow exclamation mark but let me in eventually. Everything seems OK so far.

    Thanks ever so much for your continued help.

    Regards,

    Richard

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  2. Anonymous
    2014-12-29T23:52:56+00:00

     now fails on file prnekcl2.inf.

    Does this help?  <eg>

    PS C:\windows> ls -Re -Fi "*prnekcl*" sort LastWriteTime ft Length, FullName -AutoSize <br><br>ls : Access to the path 'C:\windows\CSC' is denied. <br><br>At line:1 char:1 <br><br>+ ls -Re -Fi "*prnekcl*" sort LastWriteTime ft Length, FullName -AutoSize <br><br>+ ~~~~~~~~~~~~~~~~~~~~~~ <br><br>    + CategoryInfo          : PermissionDenied: (C:\windows\CSC:String) [Get-ChildItem], UnauthorizedAccessException <br><br>    + FullyQualifiedErrorId : DirUnauthorizedAccessError,Microsoft.PowerShell.Commands.GetChildItemCommand<br><br><br> <br><br>Length FullName <br><br>------ -------- <br><br>   798 C:\windows\WinSxS\Manifests\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6.manifest <br><br>   277 C:\windows\WinSxS\Manifests\amd64_prnekcl2.inf-languagepack_31bf3856ad364e35_6.3.9600.16384_en-us_0ea2a2ee87da0783.manifest <br><br>   245 C:\windows\WinSxS\Manifests\amd64_prnekcl2.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_717bbf74093ca454.manifest <br><br>   222 C:\windows\WinSxS\amd64_prnekcl2.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_717bbf74093ca454\prnekcl2.inf_loc <br><br>   222 C:\windows\System32\DriverStore\en-US\prnekcl2.inf_loc <br><br>       C:\windows\WinSxS\amd64_prnekcl2.inf.resources_31bf3856ad364e35_6.3.9600.16384_en-us_717bbf74093ca454 <br><br>  4544 C:\windows\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e\prnekcl2.inf <br><br>  4544 C:\windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_5d5f2ed31b4e4a9b\prnekcl2.inf <br><br>  9841 C:\windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_5d5f2ed31b4e4a9b\prnekcl2.cat <br><br>  9841 C:\windows\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e\prnekcl2.cat <br><br>   797 C:\windows\WinSxS\Manifests\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e.manifest <br><br>       C:\windows\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.17415_none_7f485080c7a1ea5e <br><br>  4544 C:\windows\Inf\prnekcl2.inf <br><br>  9476 C:\windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_5d5f2ed31b4e4a9b\prnekcl2.PNF <br><br>       C:\windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_5d5f2ed31b4e4a9b <br><br>  2140 C:\windows\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6\prnekcl2.cat <br><br>    47 C:\windows\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6\prnekcl2.inf <br><br>       C:\windows\WinSxS\amd64_prnekcl2.inf_31bf3856ad364e35_6.3.9600.16384_none_7efbb5a4c7db7dd6<br><br><br> <br><br>PS C:\windows>

    Good luck

    Robert

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  3. Anonymous
    2014-12-29T19:57:39+00:00

    Hi Matt,

    Well, a long time ago I WAS a programmer (but not on a PC) so I suppose it helps. I haven't run DOS commands since the early '90s with the introduction of Windows.

    I also have a Kodak (Hero 7.1) printer and even uninstalled this and tried the update again, but it still failed with the same problem which is according to my CBS log file is to do with driver wiaek002.inf. I have made a bit of progress though. I created directory C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b and copied wiaek002.inf from c:\Windows\Inf into it. It got a bit further but now fails on file prnekcl2.inf. I found this out from this link msfn.org check out post #37, user youravinalarrrf seems to be having the same problem as us but it appears to be unresolved.

    I will probe a little further and let you know of any further progress I make.

    Regards,

    Richard

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  4. Anonymous
    2014-12-28T23:01:35+00:00

    Well I must have missed something.  I thought the DISM problem was a part of the Richard's first issue in his original post.  I am getting the same failed installation of the same update.  It rolls the update back after the initial update restart, in the same way. 

    I do have a Kodak printer installed but if there's any evidence removing it will work I missed that as well.  I don't want to get into a whole undoing/redoing of my computer until I see that it worked for somebody else.

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  5. Anonymous
    2014-12-28T19:01:34+00:00

     have the same problem

    Which one?  The one that DISM thinks is a problem or the one that Richard wants solved?  Also, did you have a Kodak printer installed too?   <eg>

    Probably best to start your own thread with your own details if you are looking for help.

    Otherwise just keep waiting.  There will be another patch Tuesday to look forward to and perhaps it will change the symptoms again.

    HTH

    Robert

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