Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-03-06T18:51:00+00:00

    Please start your own thread with your own symptom details.  This thread was essentially done when Richard showed how he fixed his symptom at the bottom of page 4 (over a year ago).  The pages before that could show you how you could try diagnose your own symptom, if you were so inclined and capable.  I am willing to try to help those who have the ambition but perhaps need some tips on how to proceed.

    HTH

    Robert Aldwinckle

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  2. Anonymous
    2016-03-06T18:46:05+00:00

    I understand the frustration, but this particular problem (caused by Kodak) doesn't have a non-geeky solution. You don't have to be a geek to follow simple instructions that take 30 seconds. 

    Open start menu, and start typing "command prompt". Once you see it, right-click and select "Run as administrator". 

    Copy/paste (in the command prompt):

    mkdir C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b 

    copy C:\Windows\Inf\wiaek002.inf C:\Windows\System32\DriverStore\FileRepository\wiaek002.inf_amd64_57f9361b96ceea4b

    mkdir C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20 

    copy C:\Windows\Inf\prnekcl2.inf C:\Windows\System32\DriverStore\FileRepository\prnekcl2.inf_amd64_59438dc7ce792b20

    hit enter, close & reinstall update. Problem solved in 30 seconds or less.

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  3. Anonymous
    2016-03-06T18:23:08+00:00

    Again, you have got to be freaking kidding me. Will a non-geek please enter a reply?

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  4. Anonymous
    2016-03-06T18:06:44+00:00

    Uninstalling doesn't work, the files still need to be replaced.

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  5. Anonymous
    2016-03-06T17:45:29+00:00

    My post on page 10 of this thread is the shortcut to manually replacing the files.

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