Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-09-26T16:35:51+00:00

    Ran into the same issue

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  2. Anonymous
    2015-09-26T16:25:09+00:00

    Some people has said they uninstalled their printer and software and it didn't help. But I'm going to try and remove it with revo. Then see if the update will work

    i know how to fix it but can't get permission in the folder I need to make changes in

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  3. Anonymous
    2015-09-26T16:15:14+00:00

    If you are stuck and not capable of making the changes yourself you can always call Microsoft support and let them remote in and poke around.  Be prepared for it to take forever and result in a roll back.  That will undo the update that Kodak pushed back in Feb or March I think to their drivers and get the update installed. 

    Also what about completely removing the printer software for now? I never did get to try that line on my affected ultrabook.

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  4. Anonymous
    2015-09-26T15:57:13+00:00

    I did that but still can't get write permission to the file repository folder for admins so I can create two folders there

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  5. Anonymous
    2015-09-26T15:55:25+00:00

    I have a Kodak printer and it seems that is the issue. According to the the fixes there is two inf files that should be in their own folders in file repository but are in the inf folder instead. But I can't get write permission to the folder only system has that permission and I can seem to change it or override it. It just greys out when I try to let admins have write permission

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