Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-09-26T15:20:30+00:00

    They do exist but are hidden. I think.  I know that I could not create them and did find them buried somewhere and named a bit differently. I had to roll the system back 4 months to get that update to install.  Now I did that before I learned that Kodak Printer drivers could also present an issue. But after the rollback - the update installed and then I was able to bring the system fully up to date and upgrade it to 10.  

     Why I don't know - Windows 10 smacks of 'we here at MS have lost all motivation, so here is this thing' . But that is another post. Again this is all from memory and something this inane is easily pushed out.

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  2. Anonymous
    2015-09-26T14:40:59+00:00

    If you right-click the folder(s) in file explorer and select Properties you can unselect the Read-only setting in the Attributes section in the General tab.

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  3. Anonymous
    2015-09-26T14:21:10+00:00

    I am the admin account only system has the write permission in this folder

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  4. Anonymous
    2015-09-26T14:19:41+00:00

    The folders don't exist that's why I want to create them, and I am an administrator account but system is the only user to have write permission to create or paste a folder there. The inf file I need to put there is in a different location. And everyone that has done the fox says it works

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  5. Anonymous
    2015-09-26T07:40:12+00:00

    I am fairly certain permissions are not the issue.  Those folders cannot be created because they exist already. I had to roll back the system like 3 months to get this update to process on a Samsung laptop. The issue appears to lie with drivers and or the OEM install performed by some manufacturers and their default folder structure, if memory serves.

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