Update KB3000850 fails to install

Anonymous
2014-11-26T14:09:39+00:00

Hi there,

I have a problem installing update KB3000850. It downloads and appears to install OK until the computer restarts to complete the installation. It gets to about 8% of configuring windows updates and then I get the following message:

failure configuring windows

undoing changes

The computer restarts and is usable. I don't know a great deal about windows error reporting but I checked the C:\Windows\Logs\CBS\CBS log and found the following message:

CBS Failed installing driver updates [HRESULT - 0x80070003 - ERROR_PATH_NOT_FOUND]

I checked the Event Viewer and found the following message in the Windows Logs\System section:

Event ID: 7023

Source: Service Control Manager

The Windows Modules Installer service terminated with the following error:

The system cannot find the path specified.

I have no idea which path it cannot find. I have tried running the SFC and DISM commands and have tried the Windows Update Automated Troubleshooter but none of these seem to fix it. I understand there is a problem with the Avast anti-virus software but I am running Norton 360. I am using Classic Shell and am not sure if that is causing the problem but don't want to uninstall it if the error is being caused by something else.

Any help or advice would be most gratefully received.

Thanks in advance,

Richard

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-11-27T00:07:15+00:00

    KB3000850 is an optional, non-security update (yes, even if it was offered as an Important update). Feel free to hide it & move on with your life.

       • HOW TO Hide an Update or Restore a Hidden Update (good for Win8, too)

         http://www.sevenforums.com/tutorials/24376-windows-update-hide-restore-hidden-updates.html

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  2. Anonymous
    2016-03-06T17:20:46+00:00

    Are you freakin kidding me??? You checked a CBS Log and an Event Viewer? Tried running SFC and DISM commands??? Classic Shell??? Are you freakin kidding me??? I am NOT A GEEK? I am a typical user that expects this **** to work when I buy it and turn it on. This PC is 1 year old and hasnt updated in 9 months and now I figured I could fix it by upgrading to 10 and it is hung up on KB3000850 and every freakin solution I have seen on the internet is written by and for geeks. I am an Office 365 subscriber. Can someone please tell me what I need to do to fix this?

    Freakin' unbelievable! Come on Microsoft, where the freakin' are you?????

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  3. Anonymous
    2014-12-01T01:28:51+00:00

    2014-11-30 18:21:34, Error                 DISM   DISM Package Manager: PID=4244 TID=4720 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800f0906)

    This is a place to dig further.  Now use this timestamp and event context to find more details about this event in CBS.log.  Depending on how much activity there has been since then you may have to look in one of the archived portions.

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  4. Anonymous
    2014-11-27T05:53:02+00:00

    You're welcome & thanks for your feedback.

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  5. Anonymous
    2014-11-27T00:21:37+00:00

    thank you I had same error upon updating it.

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