March Windows 8.1 update broke Realtek I2S audio

Anonymous
2015-03-31T21:34:51+00:00

Hi, I have a Samsung XE500T1C slate that till the beginning of March was working great.  After a Windows update the slate never booted back into Windows.  A system restore worked fine till the next week when the Windows updates were re-installed.  Regrettably my restore point was gone and I had to restore to factory and then upgrade to Windows 8.1.

After the update to 8.1 I was again not able to boot up.  Restarting in safe mode and eliminating devices one at a time revealed the Realtek I2S audio device was causing the problem.  Searching Bing (ok it was Google that found it) shows other have the same issue. 

As long as I leave the audio device disabled my slate works fine.  When I enable it audio works but the camera operational LED turns on.  Then if I restart the slate it never boots back up and its back to safe mode to disable the Realteck I2S audio device.

Windows 8.1 is fully updated.  My slate system software is fully updated...All updates are in place so please don't suggest that!

Removing the Windows updates that came down on March 10th did not work.

Any ideas how to get audio back?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2015-11-22T07:40:07+00:00

    Realtek I2S Audio Codec

    Driver Provider: REALTEK

    Driver Date: 10/20/2013

    Driver Version: 6.2.9600.3082

    Intel SST Audio Device (WDM)

    Driver Provider: Intel

    Driver Date: 7/3/2013

    Driver Version: 6.2.9200.34712

    In Windows "Sound" settings, the Intel SST device is chosen as the default device under Playback tab.

    This is exactly what I have and it was all working on WIN 10 until the Nov 2015 (201511) Windows 10 update - updated the Realtek drivers and my sound stopped working.  I had to revert back to the previous (working) windows 10.

    Is there a way to keep the sound drivers and update to release 201511 or is there somewhere I can find my existing drivers to install?

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  2. Anonymous
    2015-08-12T10:27:58+00:00

    I have noticed smoother operation, and for streaming i had issues untill i forced the windows 8 driver to install (had to exract the driver and manually update from device manage) saying that  have only streamed from tge Plex and Netflix apps havent tries streaming from browser or hulu

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  3. Anonymous
    2015-08-12T06:21:51+00:00

    Dear Belkrem and everyone who installed Windows 10 on 500T,

    How is Windows 10 working on this tablet? Is it better than Windows 8.1 in terms of speed and reliability (excluding new/different features)?

    Do you see any glitches or issues due to the graphics driver? Some people on other forums reported that online videos and streaming apps (e.g. hulu plus) don't work properly for tablets with the same processor.

    Any noticeable difference in battery life?

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  4. Anonymous
    2015-08-07T02:00:30+00:00

    Flip_100,

    Thank you for showing this. To anyone reading this: I had an Acer tablet that said the same thing when attempting to update via the GW10 App. The only choice for this tablet and most tablets showing this Graphics Media Accelerator issue when upgrading via the GW10 App is to use the Windows Media Creation Tool. I did this on my Acer, and many people have done this on their 500T's and it worked like a charm (not including the Audio driver issue, which is happening to my 500T as well).

    Once again the issue is still pissing me off at hand. 800 dollar piece off ****......

    I actually posted the link to the media creation tool last Wednesday but for those who missed it here is the link again

    windows 10 download

    and for those with problem installing the display driver  download windows 8.1 the driver and extract the zip somewhere

    then use the search on the taker bar and goto device manager,

    then select the graphics card right click and select update driver

    browse for driver then let me pick

    uncheck the boc saying compatible driver and navigate to the folder where you unzipped the driver using have a disk option.

    select the intel graphics media accelerator and your good

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  5. Anonymous
    2015-08-06T11:24:25+00:00

    Flip_100,

    Thank you for showing this. To anyone reading this: I had an Acer tablet that said the same thing when attempting to update via the GW10 App. The only choice for this tablet and most tablets showing this Graphics Media Accelerator issue when upgrading via the GW10 App is to use the Windows Media Creation Tool. I did this on my Acer, and many people have done this on their 500T's and it worked like a charm (not including the Audio driver issue, which is happening to my 500T as well).

    Once again the issue is still pissing me off at hand. 800 dollar piece off ****......

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