March Windows 8.1 update broke Realtek I2S audio

Anonymous
2015-03-31T21:34:51+00:00

Hi, I have a Samsung XE500T1C slate that till the beginning of March was working great.  After a Windows update the slate never booted back into Windows.  A system restore worked fine till the next week when the Windows updates were re-installed.  Regrettably my restore point was gone and I had to restore to factory and then upgrade to Windows 8.1.

After the update to 8.1 I was again not able to boot up.  Restarting in safe mode and eliminating devices one at a time revealed the Realtek I2S audio device was causing the problem.  Searching Bing (ok it was Google that found it) shows other have the same issue. 

As long as I leave the audio device disabled my slate works fine.  When I enable it audio works but the camera operational LED turns on.  Then if I restart the slate it never boots back up and its back to safe mode to disable the Realteck I2S audio device.

Windows 8.1 is fully updated.  My slate system software is fully updated...All updates are in place so please don't suggest that!

Removing the Windows updates that came down on March 10th did not work.

Any ideas how to get audio back?

Windows for home | Previous Windows versions | Devices and drivers

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  1. Anonymous
    2016-08-17T03:32:24+00:00

    I apologize for the delay in updating this thread.  I was travelling out of my home country for a while.

    Today, I made yet another phone call to Samsung attempting to get in touch with the supervisor who had indicated he was going to submit this case to Samsung Head Office and then call me back in a week.  Apparently, he called my home (he had my cell and was instructed to call me on that) but, of course, I was not home to receive the call.

    Anyway - after FIGHTING with multiple Samsung techs who wanted to sign on to my device remotely, or argue with me that it needs a hardware service, I finally got in touch with another supervisor who was able to look up the notes and see what had transpired.  What is supposed to happen is that I am either going to get a phone call from the original supervisor or the one I talked to today to let me know what they have found out from Head Office.

    Honestly, I'm not holding my breath for anything substantial - but I still feel obliged to follow this through.  As I stated before, my goal is to get Samsung to: (1) reproduce this in the lab; (2) Identify which driver they can best fix [either the Chipset or Sound driver]; (3) Produce an updated that we can all download and then have our sound function and the tablet still be able to boot after.  

    While fighting with the various techs today, a thought that went through my mind that is somewhere in the bowels of this subject: "I Will NEVER buy another SAMSUNG PC/TABLET product again".  The system for actual technical people to provide information on defects is ABYSMAL!  

    However, I'll continue the process until I see no light at the end of the tunnel.

    Wish me luck!

    Curt

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  2. Anonymous
    2016-07-03T01:09:42+00:00

    Great work Curt. Please keep at it. There are many of us who are great full for your efforts (and won't purchase a Samsung slate again)!

    I had intended to keep pushing Microsoft and Samsung but family (unexpected triplets) kept me busy. 

    Regards,

    what4tom

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  3. Anonymous
    2016-07-02T23:05:05+00:00

    been there and done that (Win 10) with no success, as was already discussed in this thread many months ago and again two weeks ago.

    Curtis, please keep this thread in the loop.

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  4. Anonymous
    2016-07-02T22:52:47+00:00

    So looked up the model number the differance is i have the lte modem

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  5. Anonymous
    2016-07-02T22:48:03+00:00

    mine works completely fine with win 10 and those drivers and it failed on 8.1 with the march update only differance i can see is i have a xe500t1c-ha1ca

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