Problems opening/deleting .MOV files in Windows 8.1

Anonymous
2014-11-16T17:25:53+00:00

When I attempt to open some .MOV files instead of starting up Apple QuickTime Player (which is set as default program for this file type) 10 to 15 seconds Windows closes the folder containing the .MOV file without any explanation. Further attempts result in the same outcome. If I right-click and Delete the .MOV file quickly within a few seconds of opening the folder, Windows does remove it to the Recycle Bin. However, when I then try to Empty the Recycle Bin, Windows suddenly closes it without any explanation. Re-opening the Recycle Bin shows that the .MOV file is still listed. Attempting to Delete it has the same outcome.

This only occurs with some of my  .MOV files; others work as expected. I haven't been able to distinguish any key differences between those that work and those that manifest this problem.

I am running a fully updated version on my Dell Inspiron 660S desktop PC and have the latest version of Norton Internet Security installed.

I have run a full system scan with Norton and no issues have been detected other than a small number of Tracking Cookies which Norton has removed.

Does any one have any thoughts on what may be the cause?

Windows for home | Previous Windows versions | Files, folders, and storage

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

43 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2015-01-05T09:27:43+00:00

    Noted that "katep don't" above found system restore did not resolve the issue. To add more to the mix, I am working on a laptop for a friend - no Quicktime, just iTunes, same problem. MOVs from iphones causing problems.

    I have found that block deletes of multiple files can be done. CTRL A, delete key, then empty recycle bin from icon context menu - any attempt to access recycle bin will fail.

    Have also noted that the only MOV Explorer has created a thumbnail for is the one I accessed when creating the association with itunes.

    I have managed to associate MOVs with iTunes, which seems to help in playing some of them, but explorer crash problem remains. iTunes version: 12.0.1.26; Win 8,1 fully up to date on Lenovo c500. iPhone is the 3GS.

    Might be informative to share specs here, see if there is any closer common factor.

    Was this answer helpful?

    0 comments
  2. btbt 11,841 Reputation points
    2014-12-21T16:08:23+00:00

    Has anyone here tried reinstalling the latest version of QuickTime? Or ensured that they don't have other codec packs installed?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-12-21T15:44:19+00:00

    You can ALSO delete the files WHILE you are in Safe Mode and see if they stay gone after a restart.

    And some files/folders can SEEM more stubborn than they actually are and leave behind what I call a "ghost" (just to make Artie Koestler grin in his grave). Click "refresh" (F-5) and see if the icon disappears THEN,

    Was this answer helpful?

    0 comments
  4. Anonymous
    2014-12-21T14:40:50+00:00

    Yup - I don't want to dishearten anyone here but I tried the system restore and it made not a bit of difference. 

    :(

    Was this answer helpful?

    0 comments
  5. Anonymous
    2014-12-21T06:30:07+00:00

    Thanks again.  I will try this but as I'm away over the festive period it'll be a little while before I am able to report the outcomes of this action to you.

    Happy xmas and all the best for 2015.

    Tony

    Was this answer helpful?

    0 comments