What happened to MSN Auto Reliability?

Anonymous
2014-10-05T20:56:24+00:00

The site has been ruined; the reliability ratings were great and held extremely useful information... 

Why has it gone, and where can I find AIS data on vehicles now?

I'm quite upset, as this was literally the only source I know of such valuable data.

It's wrong to remove such a unique source of information from the internet this way. This is definitely a reckless corporate maneuver, akin to wiping out an entire rare species. I appreciate the service, but profits should never obstruct peoples access to knowledge. This alone is more valuable than any profit, and I'm well aware of the costs and effort required in obtaining AIS data. Again - I appreciate the service but this gross incompetence is truly infuriating sometimes.

Windows for home | Other | Apps

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2014-10-06T19:12:15+00:00

Hi,

Thank you for posting the query in Microsoft Community Forums.

It must be difficult when things do not work as expected. I would suggest you to follow these steps to report an issue regarding MSN Auto Reliability.

a. Go to your MyMSN page

b. Click the Feedback link at the lower right

c. Report the issue to Support

d. MSN Support will look into the issue.

Hope this information helps.

Was this answer helpful?

6 people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2014-10-20T20:32:29+00:00

Hello MSN Auto users,

The new MSN Auto pages now offer the following options:

• Car Finder – this was called Decision Guide in previous release – this allows the user to search for cars by attributes.

• VIP / Vehicle Information Pages – these are the detailed pages about a particular car.

• Car Compare – these allow users to do side by side comparisons of cars.

They are currently only supporting new cars. The MSN team plans on adding back used cars soon. I will update this thread as soon as I have the information/timeframe.

For those of you who wish to research on new vehicles, please follow the steps below:

  1. Go to Research: http://www.msn.com/en-us/autos/research
  2. Scroll down to Review/Search by category
  3. You may select other attributes under More Search Options and click on the Search box

  1. This will bring you to the Car Finder page where you can select the filters that apply to your search:

If you want to compare vehicles, simply check the ADD TO COMPARE box for all vehicles you are interested in. The ADD TO COMPARE boxes will turn to COMPARE. Just click on any of them to see the results.

You will be able to see side-by-side results:

You may also select data to compare such as Compare Summary, Compare Engine, Compare Safety, Compare Interior and Compare Exterior:

Hope this helps.

Thanks,

Adriana

Was this answer helpful?

1 person found this answer helpful.
0 comments

75 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2014-11-20T00:07:11+00:00

    Yes. It seems Microsoft is in such a hurry to capture their share of the smartphone and tablet market that they've completely abandoned their original customer base. They're catering to people who play with computers while throwing those of us who work with computers under the bus.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2014-11-19T20:55:14+00:00

    Absolutely agree w/ and00r's statements.

    While there are many in North America that can drop $50,000 every couple of years for a new vehicle, there is most certainly, a greater number who cannot.   I firmly fall within the latter group, and have found the old MSN Auto a godsend with regards to buyer research.

    The most important part of my decision tree is reliability.   The year-by-year listing that MSN used to provide was an excellent tool.   I learned for example, to avoid 2004-2008 Ford 5.4L F150's and their $1000+ spark plug replacement.   

    Having been made aware of a potential problem, as a buyer, I can either offer the seller less money than their asking price, or demand to see a dealer receipt showing the problem has been corrected, or simply choose a different brand/model/year/engine variant.    

    MSN reliability allowed a diligent researcher to become a bit less ignorant.  That's a good thing !!

    The current MSN auto is nothing to me.   It's just a glossy magazine advertisement, all flash, no substance.

    I was a frequent user of the Msn auto reliability. I buy mostly used car and really like the fact that the reliability info came from repair shops the folks that actually know which models they see all the time. Site saved me from buying an 03 Honda Accord with the 6cyl. And countless other supposedly good cars that were reliability nighmares.

    I wonder if Microsoft took the time to see what the site users thought about killing that info?  Far too often it seems companies make decisions to change what they think is for the better and end up losing what was good along with users and customers. I HONESTLY HAVE NO REASON TO USE MSN.COM NOW!

    I have to compile the same data I got from MSN using my mechanic, JD Powers, Edmunds, an buying the Consumer Reports yearly Used Car guide. Decisions like that are why Microsoft is becoming less relevant in the computing and internet content world.  Good Luck with windows phone in an android, ios world.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2014-11-19T19:12:35+00:00

    Yeah this new change is absolutely awful. Was using it for years and now it's just not even worth it.

    Was this answer helpful?

    0 comments