Blue Screen bugcode_usb_driver windows 7 0x000000fe

Anonymous
2015-05-15T00:14:29+00:00

My laptop just recently started to have this problem. I would be doing something random like reading or watching a video or playing a game and my laptop would suddenly go into BSOD. The timing seems to be random too, on some day I have no problem using my laptop for the entire day. The blue screen started to appear after I got my new mouse, but the system told me the mouse is installed correctly and I was able to use the mouse normally. The logo on the new mouse says Insignia, my old one says Logitech, and I thought maybe that's the problem so I returned the Insignia mouse and got a new Logitech mouse, but the blue screen still appears, so apparently that's not the reason. I'm not sure what else could be causing the problem, I didn't installed any new program or anything.

The blue screen technical information gives me these: 0x000000FE, 0x000000000000008, 0x000000000000006, 0x000000000000005, 0xFFFFFA80082F2820

Other info from computer properties:

Model: ASUS Notebook K53E Series

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz 2.30 G Ghz

Installed memory (RAM): 6.00 GB (5.78 GB usable)

System type: 64-bit Operating System

Edit 1: (May 14 6:27 pm):

Here's the link to the zipped minidump file on dropbox

https://www.dropbox.com/s/vgo5hwy0d8cbpsn/Minidump.zip?dl=0

Windows for home | Previous Windows versions | Devices and drivers

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Anonymous
2015-05-20T01:29:25+00:00

There appears to be both BUGCODE_USB_DRIVER (fe) and DRIVER_POWER_STATE_FAILURE (9f) stop errors referencing the usbhub.sys:

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

No specific third party driver is referenced in the errors.

As such I would recommend to install the following hotfix for the usbhub.sys and see if it helps:

https://support.microsoft.com/en-us/kb/2895729

There is a link at the top of the article to request the hotfix.

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  1. Anonymous
    2015-05-27T14:21:08+00:00

    Okay so how do I uninstall the USB camera? Is it in the device manager? Is there any other thing I should do to uninstall it besides right click and choose uninstall? To reinstall, I just turn off the computer and turn it on again right?

    Also, do I have to do anything with all these other USB thingy at the bottom? 

    This is a picture of what it looks like in my device manager. I'm not actually sure which one to uninstall, but I'm guessing it's the USB 2.0 WebCam

    https://www.dropbox.com/s/ddhwfkbv6xzrp4t/device%20manager.png?dl=0

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  2. Anonymous
    2015-05-28T21:38:09+00:00

    Is there an entry for the camera software in "Uninstall or change a program"?

    If so, can you uninstall the software from there and see if it uninstalls the driver.

    Post back if there is no entry in  "Uninstall or change a program".

    I've noticed there are quite a few other users with same camera that are having blue screen errors across various operating systems so it may be just a matter of finding the right driver.

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  3. Anonymous
    2015-05-28T23:43:00+00:00

    Yes, there is an entry.

    https://www.dropbox.com/s/vhp1p44j2rajwtc/Uninstall%20or%20change%20a%20program.png?dl=0

    After I uninstalled it, the next time I turn on the computer the computer this shows up so it does uninstall the driver.

    https://www.dropbox.com/s/1rr5n4dplgrwxei/installing.png?dl=0

    After a while, the windows tells me the USB Camera is now ready to use. 

    This is what's in the device manager now.

    https://www.dropbox.com/s/r2l0wvjbuxumaoi/new%20device%20manager.png?dl=0

    However, I don't think the system installed the correct driver, because my camera no longer works. It used to be that there's a light that turns on and stays on whenever my camera is on. Now, when I tried to use my camera, the light flashes once and the camera never turns on, and the screen stays black.

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  4. Anonymous
    2015-05-30T12:54:46+00:00

    The driver that is installed now appears to be a generic driver from Microsoft.

    Try installing the Azurewave Camera Driver V5.8.55133.208 from the following link:

    http://www.asus.com/ca-en/support/Download/3/295/0/3/30/

    That may be the same driver that was involved in the blue screen errors but hopefully uninstalling and reinstalling the driver will help.

    Post back if further blue screen errors.

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