Blue Screen bugcode_usb_driver windows 7 0x000000fe

Anonymous
2015-05-15T00:14:29+00:00

My laptop just recently started to have this problem. I would be doing something random like reading or watching a video or playing a game and my laptop would suddenly go into BSOD. The timing seems to be random too, on some day I have no problem using my laptop for the entire day. The blue screen started to appear after I got my new mouse, but the system told me the mouse is installed correctly and I was able to use the mouse normally. The logo on the new mouse says Insignia, my old one says Logitech, and I thought maybe that's the problem so I returned the Insignia mouse and got a new Logitech mouse, but the blue screen still appears, so apparently that's not the reason. I'm not sure what else could be causing the problem, I didn't installed any new program or anything.

The blue screen technical information gives me these: 0x000000FE, 0x000000000000008, 0x000000000000006, 0x000000000000005, 0xFFFFFA80082F2820

Other info from computer properties:

Model: ASUS Notebook K53E Series

Processor: Intel(R) Core(TM) i5-2410M CPU @ 2.30 GHz 2.30 G Ghz

Installed memory (RAM): 6.00 GB (5.78 GB usable)

System type: 64-bit Operating System

Edit 1: (May 14 6:27 pm):

Here's the link to the zipped minidump file on dropbox

https://www.dropbox.com/s/vgo5hwy0d8cbpsn/Minidump.zip?dl=0

Windows for home | Previous Windows versions | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2015-05-20T01:29:25+00:00

There appears to be both BUGCODE_USB_DRIVER (fe) and DRIVER_POWER_STATE_FAILURE (9f) stop errors referencing the usbhub.sys:

BUCKET_ID:  X64_0xFE_usbhub!UsbhHubProcessChangeWorker+ec

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_usbhub.sys

No specific third party driver is referenced in the errors.

As such I would recommend to install the following hotfix for the usbhub.sys and see if it helps:

https://support.microsoft.com/en-us/kb/2895729

There is a link at the top of the article to request the hotfix.

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  1. Anonymous
    2015-07-25T15:58:36+00:00

    Yes, uninstall ASUS Virtual Camera and then uninstall the camera from the Device Manager and choose to delete the driver and restart the computer.

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  2. Anonymous
    2015-07-24T17:00:27+00:00

    So I need to uninstall the ASUS Virtual Camera, anything else I should also uninstall (I added the link to a picture to my install or change a program down below)

    And then I can try what you said earlier after I uninstall them(uninstall the driver again in device manager, choose to delete the driver software as well, then restart), right?

    https://onedrive.live.com/redir?resid=51A45B4C79EED98F!126&authkey=!AEDIRaF\_aTEySgk&v=3&ithint=photo%2cpng

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  3. Anonymous
    2015-07-21T17:14:55+00:00

    If you open "Uninstall or change a program" is there any Asus software related to the webcam? An example would be "ASUS Virtual Camera".

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  4. Anonymous
    2015-07-21T01:57:34+00:00

    All asus software for the camera? I'm not sure. How do I check if I uninstall all of them? I only did the device manager thing.

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