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Hi,
Today I connected my external harddrive to my PC and it popped-up this message saying the drive is locked by bitlocker.
This has never happend before on the same PC.
I had no clue wat bitlocker was, so I looked it up and I start to believe that I will never be able to acces my drive again because:
I have no recovery key or password because I have never been in contact with bitlocker in my life untill now.
I searched on every drive inside and outside my PC for it and my microsoft account tells me I have 0 keys stored.
So, what can I do? This disk contains data I need, so formatting is not an option.
***Post moved by the moderator to the appropriate forum category.***
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
One Year ago I did wrote:
How does Microsoft find itself as a company? These are not working systems and there is no repair. This in also a legal issue, is it not? Why is Microsoft incapable to solve problems and do it even try?
Today the poblem is there. It seems that no one is trying to solve it. When You are big enough customer has to obey and does not count any more.
Like many other users experienced, my external HDD was also locked by Bitlocker without my knowledge. I didn't even know what Bitlocker was, and even now, I can't find Bitlocker application in my Dell XPS (Windows 10 Home).
The story is, I just had my Dell being repaired at Dell Repairing Center and they had to reinstall the Windows. After I got back my Dell, I tried to plug the external HDD and there was a notification saying that my external HDD was locked by Bitlocker and I have to input the 48-digit recovery key to unlock the drive. How would I know that when I never protect my external HDD using password or anything? I could access the external HDD in this Dell laptop just before I sent it to the repairing center. I tried to read the linked articles, and they're not helpful. It's not that I forgot or lost the recovery key, I didn't even got one and didn't even know that some strange feature made it locked.
Interesting! I have now found my first Bitlocker security code. I will try it, whwn I have my useless external hard drive in my hands. I still think this all sucks. I have not used Bitlocker and I still have to learn and try several things to correct Microsoft’ s wrong doings. This is NOT customer care!
16.2.2017
Martti
Hi,
Kindly check out this support article from Microsoft: BitLocker Recovery Keys.
Also, you might want to refer to this thread from the Community and see what Ramesh.Kumar have shared to resolve the issue.
Let us know if you need further assistance.
It's 2017 and this problem is still not solved?
2 external hard drives totally inaccessible sitting here with my Dell laptop.
How could it bitlocker my drives without even asking me?
All my 10+ years data gone in a flash?
Is this reality we have to accept?
Somebody, please help.
