I can't download whatsapp on my phone Lumia 530

Anonymous
2014-11-15T16:44:53+00:00

I am trying to download whatsapp on my Lumia 530. Please help!

Windows for home | Other | Devices and drivers

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2014-11-15T18:12:04+00:00

    At times some apps fail to download from the store, but restating the phone or soft reseting helps, hold the power button for 10-15 secs until the phone is rebooted, and then check the data if it's fine, go n download.

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  2. Anonymous
    2014-11-15T22:22:50+00:00

    Thanks Kudo, the idea didn't work. I have tried to install some other apps but they all refuse to install. Towards the end of the download l will be told that there was an error and some numbers saying the numbers could be helpful without instructions on how use this numbers.

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  3. Anonymous
    2014-11-17T17:59:10+00:00

    Hi, izej. Can you provide us the error message/code you're getting whenever you download an app? Knowing it can help us identify the real cause why you're unable to download any app from the Store. We look forward to your reply and welcome to our community. ;-)

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  4. Anonymous
    2014-11-18T14:30:35+00:00

    Hi, thanks for your help. The code is 80070490

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  5. Anonymous
    2014-11-18T15:26:12+00:00

    A brief search shows that this is a Microsoft account issue. Check if the date&time is correct on your phone and try again. If this doesn't fix the problem, you may need to reset your phone. But do not forget to backup important stuff prior to the reset.

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