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I am trying to download whatsapp on my Lumia 530. Please help!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Did you check if you install any other apps from the store?
If you can install other apps, the issue with whatsapp may be a temporary issue. But If you keep getting the same error when you try to install other apps/games, a phone reset may be required.
And some helpful topics about backup & reset process:
Hi Thalion, thanks for you help. My date and time are are correct, however how do I reset my phone? I have not actually changed any ig the setting cos the phone is just three weeks old. Thanks again for your help is really appreciate.
A brief search shows that this is a Microsoft account issue. Check if the date&time is correct on your phone and try again. If this doesn't fix the problem, you may need to reset your phone. But do not forget to backup important stuff prior to the reset.
Hi, thanks for your help. The code is 80070490
Hi, izej. Can you provide us the error message/code you're getting whenever you download an app? Knowing it can help us identify the real cause why you're unable to download any app from the Store. We look forward to your reply and welcome to our community. ;-)
