How to cancel Windows 10 upgrade after installation failure

Anonymous
2015-08-29T20:45:08+00:00

I've waited for my free Windows 10 upgrade (currently running Windows 8.1 with no problems). It finally came through, and about 10% through the second (black-background) reboot the computer just went black -- did not restart, just completely black-screened and shut down. I wound up having to restart, and it immediately went into "Restoring previous version of Windows" mode. It then black-screened again, and on the second attempt to restart, Windows 8.1 restored.

I am currently laid up with a broken back and don't have the ability to deal with computer issues right now (I'm not even supposed to be sitting upright for more than ten minutes at a time) so wish to completely cancel my Windows 10 upgrade. I have already clicked the "agreement", though and no longer see a "cancel upgrade" link anywhere.

I have "hidden" the update to Windows 10 in Windows Updates, but want to eliminate it completely, and also remove all of the temporary set-up files from my PC. I'll be buying a new computer in the spring, most likely, anyway, so will just get Windows 10 then.

Please provide SIMPLE steps to:

  1. Permanently cancel any upgrade reservation to Windows 10
  2. Permanently remove the update from Windows Updates so it leaves my 8.1 alone
  3. Permanently and cleanly remove all temporary update files from my computer to restore the space they are hogging up.

Thank you. I hope you can reply quickly with steps that won't have me tied to the computer for hours, so my doctors don't yell at me. ::smile::

Windows for home | Previous Windows versions | Windows update

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Anonymous
2015-09-08T16:24:18+00:00

Hi Gayle,

What you need to do here first of all is to change the way you receive updates. With Automatic Updates enabled, the operating system will reinstall the nagware prompt which is KB3035583 after you uninstall it which will be a step we'll take in a minute.

So proceed as follows:

  1. Right click the Action Center icon on the taskbar and go to "Windows Update".
  2. In the left hand menu, click "Change settings".
  3. Change it from Automatic Updates to "Download updates but let me choose whether to install them".
  4. Click "Save Changes" and then click "Control Panel Home".
  5. Go to "Programs and Features" and click the link to "View installed updates".
  6. Copy/paste KB3035583 into the Search field top right and when it appears below, right click it and select "Uninstall".This is a large installation so uninstalling it can take several minutes.
  7. Reboot next and then go back to Windows Update again.
  8. Since you now have different WU settings, click the link if there's any which are awaiting your approval which will take you to the menu where you can decide what to install.
  9. If you see KB3035583 in the list, right click it and select "Hide update". The box you normally have to checkmark to select an update will turn grey and when you exit WU, those files will be sent to the repository called "Restore hidden updates".You can restore any updates which have been hidden in there at any time by clicking the link, making your selection and then selecting "Restore".

The next step is to make a registry change which will prevent Windows 10 from downloading and installing.

Hit Windows key + R to launch the Run command, type: regedit and click OK.

Navigate to: HKEY_LOCAL_MACHINE --> SOFTWARE --> Microsoft --> Windows -->   CurrentVersion --> WindowsUpdate --> Auto Update --> OSUpgrade

Click the OSUpgrade key (which looks like a folder) and then in the right hand pane you should be able to see four values called respectively:

AllowOSUpgrade

KickoffDownload

KickoffSource

OSUpgradeInteractive

Some or all of these will have a value of 1. You need to change those to a 0 like you see in the screenshot.

To change a registry value, right click it and go to Modify. In the Value field at the bottom, change the figure 1 into a 0

Click OK and Windows will add the 0x00000000 (0) itself.

If it's already a 0 then you don't have to touch it.

In addition, you need to create a value. To do that, right click a blank part of the right hand pane and choose New --> DWORD with the name DisableOSUpgrade.  Windows will add REG_ to the beginning of DWORD after you create it.

If you inadvertently lose the highlight when you create the new value, right click it and select Rename.

Next, right click your new value and go to Modify. Change the 0 into a 1 in the Value field. Click OK to confirm and exit.

Reboot and then go to Windows Updates. You will now be able to install 8.1 updates without being nagged by Windows 10.

I posted the same instructions in the following thread and as you can see from the responses, it clearly works:http://answers.microsoft.com/en-us/windows/forum/windows8_1-update/windows-10-upgrade-cannot-be-removed-from-windows/4854a84d-a8a8-47da-a936-bd5d08138bfb

If there's anything you don't understand though, please don't hesitate to ask.

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  1. Anonymous
    2015-11-13T19:24:29+00:00

    There's a new version of GWX Control Panel which was released on November 1, so substitute that for the version you have now. It might make a difference to prevent W10 from reappearing: http://ultimateoutsider.com/downloads/

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  2. Anonymous
    2015-11-13T17:54:11+00:00

    I made the changes to match your settings yesterday after reading your other suggestions. :-)

    I'll run GWX again today. I'd only run it the once, when I first installed it a few weeks ago. Perhaps Microsoft changed something that GWX detects? I'll make sure I have the latest version, too, just in case.

    Things still seem better today. Thank you again for all your help.

    Chkdsk seems to have performed some minor file system repairs but nothing untoward was found. If disk cleanup did a good job and the machine is running better, that's at least a good thing.

    But the continued reappearance of Windows 10 in spite of having the GWX CP installed and removing KB2976978 is a source of some concern. That latter update is supposed to be present in order for Windows 10 to be installed.

    I think it would be a good idea to disable "Recommended updates" to see whether that influences the matter positively. So go to Windows Update and then click "Change Settings" and remove the checkmark from the option to receive "Recommended updates". Here's a screenshot taken from my own laptop.

    You can always check what updates were released by going to: https://support.microsoft.com/en-us/kb/894199

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  3. Anonymous
    2015-11-13T17:17:27+00:00

    Chkdsk seems to have performed some minor file system repairs but nothing untoward was found. If disk cleanup did a good job and the machine is running better, that's at least a good thing.

    But the continued reappearance of Windows 10 in spite of having the GWX CP installed and removing KB2976978 is a source of some concern. That latter update is supposed to be present in order for Windows 10 to be installed.

    I think it would be a good idea to disable "Recommended updates" to see whether that influences the matter positively. So go to Windows Update and then click "Change Settings" and remove the checkmark from the option to receive "Recommended updates". Here's a screenshot taken from my own laptop.

    You can always check what updates were released by going to: https://support.microsoft.com/en-us/kb/894199

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  4. Anonymous
    2015-11-13T15:02:00+00:00

    Thank you again, so very much. Here is the chkdsk log text, pasted below.

    Yes, I did run GX Control Panel previously. It got rid of Win10 but it apparently came back, anyway.

    Thank you for the information on the updates. How many people out there would have any clue what they all are? :-/

    Whatever it was that helped, the system booted up almost normally today, and has been running better. There was only a small file under Temporary Windows Installation Files, and nothing under Previous Versions, but was a very large one called Windows Update Cleanup. I also checked that when running Disk Cleanup. It took quite a while to remove that file, but since then the system is running "almost" back to normal.

    Anyway, log text pasted below:

    ====

    Log Name:      Application

    Source:        Microsoft-Windows-Wininit

    Date:          11/12/2015 6:05:50 PM

    Event ID:      1001

    Task Category: None

    Level:         Information

    Keywords:      Classic

    User:          N/A

    Computer:      d****e

    Description:

    Checking file system on C:

    The type of the file system is NTFS.

    A disk check has been scheduled.

    Windows will now check the disk.                         

    Stage 1: Examining basic file system structure ...

      453632 file records processed.                                                        

    File verification completed.

      10771 large file records processed.                                   

      0 bad file records processed.                                     

    Stage 2: Examining file name linkage ...

      570604 index entries processed.                                                       

    Index verification completed.

    CHKDSK is scanning unindexed files for reconnect to their original directory.

    Recovering orphaned file comic4.gif (264324) into directory file 263808.

    Recovering orphaned file comic40.jpg (264325) into directory file 263808.

      3 unindexed files scanned.                                        

    Recovering orphaned file comic42.jpg (264327) into directory file 263808.

      0 unindexed files recovered.                                      

    Stage 3: Examining security descriptors ...

    CHKDSK is compacting the security descriptor stream

    Cleaning up 4744 unused security descriptors.

      58487 data files processed.                                           

    CHKDSK is verifying Usn Journal...

    Usn Journal verification completed.

    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.

    No further action is required.

     457371655 KB total disk space.

     352677564 KB in 359705 files.

        191712 KB in 58490 indexes.

             0 KB in bad sectors.

        538695 KB in use by the system.

         65536 KB occupied by the log file.

     103963684 KB available on disk.

          4096 bytes in each allocation unit.

     114342913 total allocation units on disk.

      25990921 allocation units available on disk.

    Internal Info:

    00 ec 06 00 42 61 06 00 e1 c2 0a 00 00 00 00 00  ....Ba..........

    1f 28 00 00 4d 01 00 00 00 00 00 00 00 00 00 00  .(..M...........

    Windows has finished checking your disk.

    Please wait while your computer restarts.

    Event Xml:

    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

      <System>

        <Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />

        <EventID Qualifiers="16384">1001</EventID>

        <Version>0</Version>

        <Level>4</Level>

        <Task>0</Task>

        <Opcode>0</Opcode>

        <Keywords>0x80000000000000</Keywords>

        <TimeCreated SystemTime="2015-11-12T23:05:50.000000000Z" />

        <EventRecordID>146536</EventRecordID>

        <Correlation />

        <Execution ProcessID="0" ThreadID="0" />

        <Channel>Application</Channel>

        <Computer>d****e</Computer>

        <Security />

      </System>

      <EventData>

        <Data>

    Checking file system on C:

    The type of the file system is NTFS.

    A disk check has been scheduled.

    Windows will now check the disk.                         

    Stage 1: Examining basic file system structure ...

      453632 file records processed.                                                        

    File verification completed.

      10771 large file records processed.                                   

      0 bad file records processed.                                     

    Stage 2: Examining file name linkage ...

      570604 index entries processed.                                                       

    Index verification completed.

    CHKDSK is scanning unindexed files for reconnect to their original directory.

    Recovering orphaned file comic4.gif (264324) into directory file 263808.

    Recovering orphaned file comic40.jpg (264325) into directory file 263808.

      3 unindexed files scanned.                                        

    Recovering orphaned file comic42.jpg (264327) into directory file 263808.

      0 unindexed files recovered.                                      

    Stage 3: Examining security descriptors ...

    CHKDSK is compacting the security descriptor stream

    Cleaning up 4744 unused security descriptors.

      58487 data files processed.                                           

    CHKDSK is verifying Usn Journal...

    Usn Journal verification completed.

    CHKDSK discovered free space marked as allocated in the volume bitmap.

    Windows has made corrections to the file system.

    No further action is required.

     457371655 KB total disk space.

     352677564 KB in 359705 files.

        191712 KB in 58490 indexes.

             0 KB in bad sectors.

        538695 KB in use by the system.

         65536 KB occupied by the log file.

     103963684 KB available on disk.

          4096 bytes in each allocation unit.

     114342913 total allocation units on disk.

      25990921 allocation units available on disk.

    Internal Info:

    00 ec 06 00 42 61 06 00 e1 c2 0a 00 00 00 00 00  ....Ba..........

    1f 28 00 00 4d 01 00 00 00 00 00 00 00 00 00 00  .(..M...........

    Windows has finished checking your disk.

    Please wait while your computer restarts.

    </Data>

      </EventData>

    </Event>

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