Windows 8.1 update fails.

Anonymous
2015-06-24T20:33:32+00:00

Since the last "Patch Tuesday" on June 9, none of the important and other available updates will install. This is my last attempt to find a solution to the issue. I tried everything: troubleshooting, chat with MS Support for two(!) hours, googling all sorts of forums. All tis with no results. Remarkably, even MS chat from Answer Desk was unable to help. I cannot believe it that there is no help/support from MS available. That, if it is true, is very sad to say the least. I am sure that there is somebody at MS who could help/support to get the issue resolved but where is he or she??? I have been working on the issue at least 3 hours a day since June 9!!

The PC runs perfectly on the other hand. The errors that appear when looking into the details in the update history are the following ones:

  1. 800F0922
  2. 80071A91

both appear always,

  1. 80246010
  2. 80240054

both appear only a couple of times but the 2 above.

There is NO clear explanation for these errors or where the source may lie. This is in a way ridiculous. Why show them when no solution is offered at all?

Is there anyone at MS who can help??? If not, I am forced to reinstall Windows 8 from the purchased DVD and go then through the whole reinstallation and update process.

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-06-25T13:33:58+00:00

    Hello,

    Thank you for providing us the opportunity to assist you.

    I can imagine the inconvenience you are experiencing and will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance.

    1. Did you make any significant changes prior to the issue?
    2. Do you have any security software installed on your computer?

    As per the description which you have posted in your post seems that you are unable to install the updates and getting error**** 800F0922, 80071A91, 80246010, 80240054. This problem may occur if one or more of the following conditions are true:

    1. The Windows Update database is corrupted.
    2. Antivirus software is configured to scan the %Windir%\SoftwareDistribution folder.
    3. The Background Intelligent Transfer Service (BITS) service does not receive a content link header.
    4. A required system file is registered incorrectly.

    Try the below methods and check if it helps.

    Method 1

    Try to run Windows update troubleshooter from the link provided below and if it doesn't help follow different steps mentioned in the following article.

    **Troubleshoot problems with installing updates**

    Method 2

    If issue still persists I would suggest you to reset Windows Update components and for that try to run the fixit provided in the following article. If you had already tried the same fixit before I would request you to run the fixit again.

    How do I reset Windows Update components?

    http://support.microsoft.com/kb/971058/en-us#LetMeFixItMyselfAlways

    Method 3

    If issue still persist try the steps mentioned under Windows 8 in the link provided below. If you have already tried some steps mentioned in that article you can leave them and try other steps.

    Fix Microsoft Windows Update Issues

    Additional Information:

    You can refer to the articles mentioned below for further troubleshooting and see if it helps you to fix the issue.

    **Error 800F0922 when installing a particular KB3022345**

    **Unable to install updates, getting error code 80071A91**

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

    Regards,

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