Windows 8.1 update fails.

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs (two files) from your Event Viewer to your One Drive and post a link here. You can remove the earlier copies of the logs from your OneDrive.

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Notes on using Windows Update:

http://www.gerryscomputertips.co.uk/WinUpdate1.htm

Hi,

I thought since you have a MS Engineer involved you would get this advice BEFORE Clean Install BUT I was WRONG!!!

W 8.1 Pro(I have never used home) has many advantages and tools under the hood that are not available or as advanced as in 8.1:

sfc /scannow

DISM /Online /Cleanup-Image /RestoreHealth

I use Powershell (ADMINISTRATOR) but CMD prompt  (ADMINISTRATOR) will work as well. Run these 2 alternately  several times. Between the 2 of them they will do wonders in cleaning up your W 8.1 Image.

I use SpinRite by Steve Gibson but MS CHKDSK also works to checkout a problem disks.

Do a /? or -? or PS Get-Help 'Command' -full to get detail info about how to use these 'Commands'

Additional:

In conjunction with MS Cleandisk use the following when you have your Image clean:

DISM /Online /Cleanup-Image /AnalyzeComponentStore

DISM /Online /Cleanup-Image /StartComponentCleanup

To easily get into "Safe Mode" set up a Boot Manager so you get a boot request at Logon. I use EasyBCD by NEOSmart Technologies which is free for personal use. UFEI is another matter which I don't use but there is a Boot Manager Setup app for it too.

Once you have your boot request at logon, you can do F8 to access the default Image tool list. 

Another way in EasyBCD to access Safe Mode alone:

Advanced Settings>"Change ADD Name to" Name of your Safe mode>Advanced>Safe Mode=safe mode> leave the rest default unless you KNOW!

You could set none signed drivers if you want.

As far as Recovery is concerned:

I do setup MS Recovery manually but is is involved. You do need an ISO as well. The latest W 8.1 ISO MS released was released in November which includes the last massive rollup. This is why I version: W 8.1.3 Pro. It is important to search for this and download it.

Mostly I use 3rd Party Paragon Hard Disk Manager Profession(or Suite). There is a free version that I used a long time until I wanted the more advanced features. 

I take regular Image backups of my OS disk which can recover me back to the best working Image, in a more reliable way. I keep 2 or 3 available.

I hope you see this before you do a Clean Install.

All the best,

Crysta

PS. For Security I only use MS "Windows Defender"(Security Essentials in W 7). It just saves a huge amount problems over all with everything going through an MS FireWall (only as well). All these Security App tests you see, are for Marketing & Sales purposes only, not your over all well being(even the independent? ones?). On top of that there is allot of snake oil and voodoo in the various test suites to Market & sell them. In short you are getting marketed to death, AND NOT NECESSARILY SECURE!

Hi,

Thank you for the update on the issue.

As the scan completes but could not performed the requested operation so it means there is some corruption with the system files. Before performing Refresh, there are more steps which we can try, as Refresh used to be the last step of troubleshooting.

Try to perform clean boot and disable security software temporarily and then try to install updates. There might be a chance that security software is restricting it to get installed or some third party application/services/startup items are restricting it to get installed.

Step 1: Clean boot

Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

http://support.microsoft.com/kb/929135/en-us

**Note:**Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

Step 2: Disable anti-virus temporarily.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.

Step 3:

Try to install the updates and check the status of the issue.

Do keep us updated about the status of your issue and we will be happy to assist you.

Regards,

Did the scan and it completed 100%. The resulting message was:

Windows Resource Protection could not perform the requested operation.

I went to the link mentioned in your post, but that one refers to Windows 7 for safe mode.

I have done safe mode before by using msconfig.exe but it did not help. With 8.1 the safe mode is no longer available as in W 7, nor works F8 anymore on HP desktops.

I also checked in PC Settings > Update and Recovery. Getting started with Refresh I get the message:

"Could not find the recovery environment."

Insert your Windows Installation media or recovery unit, and restart your PC with the media.

The Windows Installation media, I have is the Windows 8 DVD purchased from Microsoft. I have no media for 8.1.

So, I think there is nothing either to fix the issue. I would guess that this directs to a reinstallation etc., etc.

Hi,

Thank you for the detailed information of your issue.

I can understand your frustration and inconvenience, as things are not going the right way as it should be. Performing Refresh/Reset is the last step. Before doing that we have few more steps lets try them first.

I would suggest you to check the system files are they working fine or not and to check that try to run System File Checker (SFC) tool.

SFC scan will scans all protected system files and replaces incorrect versions with correct Microsoft versions.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows 8.

1. Press Windows key and X at the same time.
2. Choose Command Prompt (Admin) from the context menu.
3. In the command prompt, type sfc /scannow and hit Enter.
4. Exit command prompt.

For more information refer to this link:

Use the System File Checker tool to repair missing or corrupted system files

http://support.microsoft.com/kb/929833/en-us

Hope this would help. If issue still persists post back with current status of your computer and result of proposed suggestion, we will be happy to assist you.

Regards,