Windows 8.1 update fails.

First of all, I deleted all entries in Adwcleaner!

Today I removed/uninstalled the 8Gadgetpack by Helmut Buhler. I only used three gadgets which had no connection to the Internet: the clock, the calendar, the Shutdown/Restart/Logoff gadget.

I know Autoruns and have it installed since over 2 years. There were some leftovers of GlaryUtilities, which I could not remove although I ran Autoruns as an Administrator. You'll find the file below in the link to OneDrive.

Then I tried another installation of an update which failed as usual indicating the others would fail as well.

I ran the PC  for 30 minutes after a restart, ran a few tasks, nothing heavy at all.;

Here is the link to the requested files:

http://1drv.ms/1GaiAXD

I removed all the previous files stored.

Have you removed all that ADW Cleaner found?

To identify what loads when you boot use Autoruns (freeware from Microsoft).

http://technet.microsoft.com/en-us/sysinternals/bb963902

With Autoruns you can uncheck an item, which disables it from starting, or you can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry and better than using msconfig.

Run Autoruns and select the Everything tab. Click File, Save and, using the scroll to the right, change the “Save as type” option from Autoruns Data (*.arn) to Text (*txt). The file name changes to AutoRuns.txt. Click the Save button and upload the file to your OneDrive as a shared file and post as a link here.

Please restart your computer, allow 30 minutes for the system to run before uploading further information so that the impact of making changes can become apparent.

Please provide an updated copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTERkey. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

Please upload and share with everyone fresh copies of your System and Application logs (two files) from your Event Viewer to your One Drive and post a link here. You can remove the earlier copies of the logs from your OneDrive.

To access the System log select the keyboard shortcut Win+R, type eventvwr.msc and press the ENTER key. From the list in the left side of the window select Windows Logs and System. Place the cursor on System, select Action from the Menu and Save All Events as (the default evtx file type) and give the file a name. Do the same for the Applications log. Do not provide filtered files. Do not place the cursor in the list of reports before selecting Action from the menu. Do not clear logs whilst you have a continuing problem.

here are the 7 important updates:

Security update foe CAPICOM (KB931906)

Cumulative Sec. upd. f. IE 11f. x64based systems (KB3058515)

Sec. upd. f. Flash Player f. W 8.1 x64 b. syst. (KB3074219)

Sec. upd. f. W 8.1 x64 b. syst. (KB3057839)

Sec. upd. f. W 8.1 x64 b. syst. (KB3059317)

Sec. upd. f. W 8.1 x64 b. syst. (KB3062760)

Update for W 8.1 x64 b. syst. (KB3000850)

There are also 32 optional updates.

Note: the CAPICOM update has installed correctly, but appears again and again. I found that this update does not apply at all. I have MS Office 2010 Student installed.

I removed/uninstalled the five programs using Revo Uninstaller, which also removes some registry entries.

I have used Adwcleaner and Speccy since more than one year and had run it infrequently. Adwcleaner never found anything significant. I never run my PC under pressure (I am a non-gamer, etc.). Also the PC is located in a cool room and has two inside fans. Temps. never went over 70 degrees Celsius.

Here is the link to the two reports requested:

http://1drv.ms/1Rlj74B

All important updates failed again!

Please list the 7 Important updates being offered.

You have to run Treesize as Administrator to be able to see the System Volume Information folder where you should find the chkdsk report.

Please remove:

Glary Utilities 5

Smart Defrag 4

Wise Disk Cleaner

Wise Registry Cleaner

Sophos Virus Removal Tool

Select the keyboard shortcut WIN+S to access Search and type in the box Programs and Features and click Programs and Features in the list below. Place the cursor on the programme name e.g., Glary Utilities 5, right click and select Uninstall from the drop down menu. Repeat the procedure for the other four programmes and when you have finished restart your computer.

Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive. Remove all that it finds. :

http://www.bleepingcomputer.com/download/adwcleaner/

Please run Speccy and upload a copy of the report it produces to OneDrive. It helps to obtain the report at a time when the system is under pressure and temperatures may be higher than normal:

http://www.piriform.com/docs/speccy/using-speccy

Gerry,

I will start with a new sysinfo32 file:

http://http://1drv.ms/1HLIBnh

This time it should be complete. I think the first time I moved the cursor not out of the window quick enough. This time I did it with keyboard.

I changed the Windows update to “Check for Updates but let me choose whether to download and install them”.

This resulted to 7 Important and 30 optional (recommended) updates being listed.

Now KB3066542 was not in the list of updates for June 9. I downloaded that update from MS and when I tried to install it failed with the message that it is NOT applicable to my system. It also said that it is only applicable to Windows 7, even though on the website it said for Windows 8.1. Very peculiar.

KB3023222 is already installed with the update in May 2015.

I then ran chdsk c: /r as admin. (which I had done at least two weeks before). Cannot find the report at all. in the Event Viewer. The recommended program from Jam did not help. As such, the program is very useful. Thanks for that tip.

Last I ran as admin. sfc /scannow (had also run it before several times) with the result of this message:

Windows Resource Protection could not perform the requested operation.

I checked the Service and it was running, It starts automatically (delayed)

So, this is all I did today following your directions.

By the way, I lived in Portsmouth, and in Havant, Hants. in the eighties.