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Original title: I can't connect to Hotmail via Windows Live Mail
I normally access my Hotmail account via Windows Live Mail but suddenly I'm getting this message when I try to login:
Unable to send or receive messages for the Hotmail (rggraham1947) account. Sorry, we were unable to sign you in to Windows Live ID at this time. Please try again later.
Server Error: 0x80048820
Server: 'http://mail.services.live.com/DeltaSync_v2.0.0/Sync.aspx'
Windows Live Mail Error ID: 0x80048820
When I checked the server information in the hotmail properties it shows:
http://mail.services.live.com/DeltaSync\_v2.0.0/sync.aspx
I don't think this is correct but I don't remember what the correct settings should be.
Can anyone help, please?
regards,
rggraham1947
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Almost there;
Does that mean that the account is now working?
Now I just need to recover my folders!
What folders? Are these user-created folders under your Hotmail account? They should still be there under the HTTP account. POP3 doesn't deal in folders; it only downloads new messages from the account inbox.
I assume they are on my hard drive somewhere but WLM doesn't load them.
Do you not see them under the HTTP account?
Almost there;
Does that mean that the account is now working?
Yes, I can receive and send messages.
Now I just need to recover my folders!
What folders? Are these user-created folders under your Hotmail account? They should still be there under the HTTP account. POP3 doesn't deal in folders; it only downloads new messages from the account inbox.
Yes, they are user-created. I use my e-mail as a kind of filing system, I move my incoming mails into user-created storage folders.
I assume they are on my hard drive somewhere but WLM doesn't load them.
Do you not see them under the HTTP account?
The only ones that appear are "Inbox", "sent items", "drafts", "junk e-mail" and "deleted items".
Almost there;
Does that mean that the account is now working?
Now I just need to recover my folders!
What folders? Are these user-created folders under your Hotmail account? They should still be there under the HTTP account. POP3 doesn't deal in folders; it only downloads new messages from the account inbox.
I assume they are on my hard drive somewhere but WLM doesn't load them.
Do you not see them under the HTTP account?
P.S. The additional folders are visible in Outlook.
I can receive and send messages.
Hallelujah!
What folders? ... Do you not see them under the HTTP account?
... they are user-created. I use my e-mail as a kind of filing system, I move my incoming mails into user-created storage folders.
OK. Re-reading this whole saga, it looks as if you might at some stage have removed the HTTP account (the one that wasn't working because of the authentication error) after following instructions to 'reconfigure' your account. Is this the case? If so, you will have permanently deleted those folders and their contents, as a warning message will have told you when you removed the account.
If this is what happened, the only way to get those folders and their contents back on to your computer is to set up the account again, preferably to use DeltaSync but if you still can't get that to work, IMAP. Both of these will download all the account folders from the server and keep them in sync.
I'm so sorry that you've been given this runaround. A lot of people have been experiencing this authentication failure (error 0x80048820 - Authentication Server Error) recently. A lot has been happening in respect of communications security, including Windows Updates to some of the built-in systems and a general deprecation of SSL. I can't see that the support staff have done any troubleshooting to find out why this spate of errors has arisen, but I don't think it would take much to determine what the affected users have in common. It might be something as simple as a Google-inspired disablement of SSL3. I have neither the time nor the facilities for conducting this sort of troubleshooting, and I think it's a poor show that the support staff don't care enough to do it either.
Happy New Year!
"If this is what happened, the only way to get those folders and their contents back on to your computer is to set up the account again, preferably to use DeltaSync but if you still can't get that to work, IMAP. Both of these will download all the account folders from the server and keep them in sync."
Can you walk me through this process?
