KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-05-12T06:24:13+00:00

    I tried and had to go back to IE8 witch had a problem and go from there. The problem is now GONE thanks for the help. Uninstalling the IE to 8 where the problem was and then reinstalling it one at a time has fixed the problem. Take Care All George

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  2. Anonymous
    2015-05-12T13:26:12+00:00

    Remove IE 11 then update from 8 to 9, 9 to 10, then 11 seems to work for us too.

    Does anyone know if the May patches released yesterday (to Microsoft's public test bed) contains a fix for this?

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  3. Anonymous
    2015-05-12T16:59:15+00:00

    Way one to fix is this video 

    http://goo.gl/n63EMG

    and 

    Another workaround would be to hide KB3038314 and check for updates again. It will show you 2 updates, the second one being KB3038314. Dont forget to hide it first then check for updates. If you wont hide it then it won`t work.It will only show KB3038314.

    Hello

    Thank you for the workaround it worked on my machine.

    What should be done in regards to the hidden update KB3038314, or has it become redundant? 

    Thank you

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  4. Anonymous
    2015-05-12T18:43:13+00:00

    KB3038314 is now obsolete / deprecated . . .

    it disappeared from my available updates list and was replaced with KB3049563

    https://support.microsoft.com/en-us/kb/3049563

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  5. Anonymous
    2015-05-12T20:54:56+00:00

    Supposedly fixed with the 12 May-15 release of KB3049563 (MS15-043).

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