KB3038314 Fails to Install get the error 80092004.

Hi Leonard,

Thank you for posting your query in Microsoft Community.

 I apologize for the inconvenience caused to you.

This issue might occur due to the third party software conflict or incorrect Windows Update Components.

Check for the Windows Update history and to provide us the error details of the other updates that have failed.

http://windows.microsoft.com/en-us/windows/which-windows-updates-installed#1TC=windows-7

Refer to the below link to trouble shoot this issue.

http://windows.microsoft.com/en-us/windows/troubleshoot-problems-installing-updates#1TC=windows-7

If it doesn’t work reset the windows components manually.

https://support.microsoft.com/en-us/kb/971058

Disclaimer: This section, method, or task contains steps that tells you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base: 322756 (http://support.microsoft.com/kb/322756/ )

If the issue still persist perform a clean boot and check the status of the issue.

https://support.microsoft.com/kb/929135

Disclaimer: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you start the computer normally, the functionality returns. However, you may receive the original error message, or experience the original behavior if the problem still exists. If the computer is connected to a network, network policy settings may prevent you from following these steps.

https://support.microsoft.com/kb/929135

Once you perform clean boot do refer to the section “ How to reset the computer to start normally after clean boot troubleshooting” to boot the computer in normal mode.

Reply with the status of the issue, I will be happy to help you.

This was happening to one of our users and I ran the optional updates and then tried 

KB3038314 again and it worked!

I just had a success with this one.  It is a computer that had IE9 installed and was just upgraded to IE11.  In the past all attempts led to this error.  In this case, I installed all updates but this one, restarted, then installed KB3038314.  Success.

Maybe this means they finally have fixed this.  Woody Leonhard recently wrote that this update was in version 4.

I to am having the same problem with this update. Canadian teck in your post you say about IE9 installed not IE11. Have you had any other computers that you updated with this success.

I have had a number of computers with IE9 installed that I upgraded to IE11 and this failure occurred without fail.   This is the first one that I have not had this problem on.