KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

369 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-05-05T11:44:51+00:00

    Add me to the list.  Frustrating error.  No apparent solution.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-05-05T12:03:25+00:00

    Interesting, following the link from the about page to https://support2.microsoft.com/en/kb/3038314 comes up with :

    Oops!

    We’re sorry - this page may not be available in your country location or may no longer exist.

    We recommend you visit our home page where you can also search for support, or contact us if you’re stuck. We’ll be happy to help!

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-05-05T12:38:40+00:00

    Mine works - Fresh build fresh install Windows 7 machine 208 updates, higher than normal for the first set of updates - works OK

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-05-05T22:40:37+00:00

    same here

    00:00.000: ====================================================================

    00:00.031: Started: 2015/05/06 (Y/M/D) 10:10:45.258 (local)

    00:00.063: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)

    00:00.078: Command line: "C:\Users\administrator\Downloads\IE11-Windows6.1-x64-en-us.exe" 

    00:00.094: INFO:    Setup installer for Internet Explorer: 11.0.9600.16428

    00:00.125: INFO:    Previous version of Internet Explorer: 8.0.7601.18806

    00:00.172: INFO:    Checking if iexplore.exe's current version is between 11.0.9600.0...

    00:00.203: INFO:    ...and 11.1.0.0...

    00:00.234: INFO:    Maximum version on which to run IEAK branding is: 11.1.0.0...

    00:00.281: INFO:    iexplore.exe version check success. Install can proceed.

    00:00.297: INFO:    Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)

    00:00.328: INFO:    Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"

    00:00.343: INFO:    Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"

    00:00.359: INFO:    Trying to extract ID: 7006 (0) as "IE11-neutral.Extracted.cab"

    00:00.936: INFO:    Trying to extract ID: 5501 (1033) as "Spelling_en.msu"

    00:00.983: INFO:    Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1F086.tmp\Spelling_en.msu.

    00:01.014: INFO:    Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"

    00:01.030: INFO:    Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1F086.tmp\Hyphenation_en.msu.

    00:01.061: INFO:    Trying to extract ID: 7128 (1033) as "IE11-support.cab"

    00:01.732: INFO:    PauseOrResumeAUThread: Successfully paused Automatic Updates.

    00:14.633: INFO:    Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.

    00:14.727: INFO:    Launched program to check hardware: "C:\Windows\TEMP\IE1F086.tmp\IE11-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1F086.tmp\IE11-support\HardwareBlockingList.xml"

    00:15.070: INFO:    Graphics Device Information: NVIDIA Quadro FX 770M

    00:15.101: INFO:    Hardware support check succeeded. Installation will continue.

    00:15.117: INFO:    Windows 7 operating system detected.

    00:15.132: INFO:    Service pack major: 1

    00:15.148: INFO:    Service pack minor: 0

    00:15.163: INFO:    Service pack name:  Service Pack 1

    00:15.195: INFO:    Version Check for (KB2834140) of C:\Windows\System32\d3d11.dll: 6.2.9200.16570 >= 6.2.9200.16570 (True)

    00:15.210: INFO:    Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16426 (True)

    00:15.226: INFO:    Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18839 >= 6.1.7601.17727 (True)

    00:15.257: INFO:    Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18839 >= 6.1.7601.17617 (True)

    00:15.273: INFO:    Version Check for (KB2731771) of C:\Windows\System32\conhost.exe: 6.1.7601.18839 >= 6.1.7601.17888 (True)

    00:15.288: INFO:    Checking for correct version of C:\Windows\Fonts\segoeui.ttf.

    00:15.304: INFO:    Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)

    00:15.335: INFO:    Version Check for (KB2888049) of C:\Windows\System32\drivers\tcpip.sys: 6.1.7601.18438 >= 6.1.7601.18254 (True)

    00:15.382: INFO:    Version Check for (KB2882822) of C:\Windows\System32\tdh.dll: 6.1.7601.18839 >= 6.1.7601.18247 (True)

    00:27.316: INFO:    Waiting for 0 prerequisite downloads.

    02:43.505: INFO:    The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.

    02:43.536: INFO:    Waiting for 0 language pack downloads.

    02:43.552: INFO:    Language pack downloads completed. (exit code = 0xffffffff (4294967295)).

    02:43.676: INFO:    No reboot logic message NrApiStart(0), lParam=0x007527a0 returned 0x00000000.

    02:44.254: INFO:    No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.

    02:44.285: INFO:    No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.

    02:44.316: INFO:    Installing with the downloaded package. C:\Windows\TEMP\IE1F086.tmp\IE11-neutral.Downloaded.cab

    02:44.347: INFO:    Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1F086.tmp\IE11-neutral.Downloaded.cab /quiet /norestart

    03:15.735: INFO:    Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]

    03:15.766: ERROR:   Neutral package installation failed (exit code = 0x80092004 (2148081668)).

    03:16.047: INFO:    No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.

    03:16.281: INFO:    No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.

    03:16.437: INFO:    No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.

    03:16.483: INFO:    Waiting for Active Setup to complete.

    03:16.515: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})

    03:21.585: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})

    03:26.623: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})

    03:31.662: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})

    03:36.686: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})

    03:41.787: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.

    03:46.888: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.

    03:46.950: INFO:    Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-05-06T00:08:45+00:00

    I've been frustrated since this all started ...

    I read everything since my last post and jumped back in. I got it sorted now.

    As of today, this should work.

    1. Control Panel>Programs and Features>View installed updates
    2. Uninstall IE11

    3.Reboot

    I got stuck here, as I went to install IE11 again it failed, through WU, standalone, and standalone /update-no. There were no other updates. rebooted again and it still failed. I ran disk cleanup on the C:\ drive, chose Clean up system files, and selected Windows Update Cleanup and cleaned files.

    1. Checked for updates and installed IE11
    2. Rebooted
    3. Checked updates got 2 updates including KB3038314

    Both installed successfully and everything is up to date.

    I do not know if this has anything to do with back end changes from MS but it finally frickin worked.

    Good luck everybody.

    P.S. I had tried installing the KB right before this and it was still failing.

    Was this answer helpful?

    0 comments