KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-30T00:07:39+00:00

    KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

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  2. Anonymous
    2015-04-30T00:58:54+00:00

    Same issue, clean install of Windows 7 Professional x64 w/ SP1

    Side notes:

    * Skipped IE 8 update

    * Running Windows using Administrator account

    Tried KB3038314 offline installer to no avail.

    MS is sure being quite regarding this issue....

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  3. Anonymous
    2015-04-30T01:06:48+00:00

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  4. Anonymous
    2015-04-30T09:53:44+00:00

    It maybe wordy, but it presents the findings that may be necessary for MS engineers to figure where the problem is. Having followed the thread this far, I am convinced, the solution I have posted may be the solution that will work for most.

    For those who have decided that they have waited long enough and want a solution, I will encourage you to go back to page 24 of this thread and try the solution. Heck, I don't need any acknowledgement. Just fix your machines with it.

    Best regards,

    SJ

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  5. Anonymous
    2015-04-30T16:10:04+00:00

    Looks like Microsoft just updated the patch notes:

    https://support.microsoft.com/en-us/kb/3038314?wa=wsignin1.0

    "If you receive this error message, click About Internet Explorer on the Help menu to determine whether the security update was installed. If the Update Versions line shows KB3038314, this indicates that the security update is correctly installed and that the system is not in an unprotected state. 

    Microsoft is researching this problem and will post more information in this article when the information becomes available.

    "

    Thanks Bacon.....  This is the final answer.  So many people said, if you uninstall and re-install and make sure not select 3038314 until after you have 11 installed...  Those worked but if we can just "hide" this errant request to install it again then "Why NOT !! ??"  Thanks for pointing out MS Said... "It's all good, just ignore this if it is really in there."  That what I'm doing and moving on with life.

    Ken

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