KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

369 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2015-04-27T10:17:52+00:00

    Working Here!!!

       This is what I did. After the install, I set WU to check for updates but let me choose weather to download and install the updates. After checking for updates EI 11 popped up, so I hid that one and installed all others. On the next check for updates EI 9 and 10 popped up, I hid those also. After doing updates all day and getting everything completely up to date. I then restored EI 11 from hidden updates and installed it without any problems at all. And there was no nagging about the KB3038314.

    Hope this helps others.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2015-04-27T11:21:27+00:00

    Me to.

    3 Machines:

    Machine 1: WIN 7 SP1 64 bit Home running since Summer 2013 --> Install OK

    Machine 2: WIN 7 SP1 64 bit Home running since Fall 2014 --> Error

    Machine 3: WIN 7 SP1 64 bit Home new installed 23.04.2015 --> Error

    Was this answer helpful?

    0 comments
  3. Anonymous
    2015-04-27T12:11:55+00:00

    Having the same problem. After some troubleshooting and other hints, still persistant.

    Please help us Microsoft.

    Installation of KB3038314 fails on Windows Server 2008 R2 systems with IE11.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2015-04-27T13:33:25+00:00

    I see several variations of home remedies but the real question is when will Microsoft come out with a simple effective fix?

    Was this answer helpful?

    0 comments
  5. Anonymous
    2015-04-27T13:48:01+00:00

    I tried your fix, didn't work for me. And what do you mean by nagging? Did you actually install KB3038314 for IE11 successfully? Thank you!

    Was this answer helpful?

    0 comments