KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-24T10:10:53+00:00

    Have the same issue.

     - Code 80092004

     - Windows7x64 Ultimate SP1

     - IE 11

     - Antivirus ESET NOD Smart Security 8

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  2. Anonymous
    2015-04-24T10:14:49+00:00

    I just found this article ...

    http://news.softpedia.com/news/KB3038314-Issues-Possible-Workaround-Found-479143.shtml

    seems reasonable

    I had a bunch of updates kept failing to install.

    such as ...

    KB2923545 RDP - update for the Remote Desktop Protocol (RDP) 8.1 

    KB3020388 RDP - MS15-004: Description of the security update for Windows 7 and Windows Server 2008 R2 if the Remote Desktop Connection 8.1 client update is installed: January 13, 2015

    KB3021952 IE - MS15-009: Description of the security update for Internet Explorer: February 10, 2015

    KB3036493 RDP - MS15-030: Description of the security update for Remote Desktop protocol: March 10, 2015

    then after taken advice in that article:

     - install them all without KB3038314 together,

    they all installed successfully!!

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  3. Anonymous
    2015-04-24T11:08:40+00:00

    Have the same issue.

     - Code 80092004

     - Windows7x64 Ultimate SP1

     - IE 11

     - Antivirus ESET NOD Smart Security 8

    I had no problem with kb3038314,

    After the kb3038314 installation, opportunity to make a third-party search engine, the searcher by default disappeared, on it thought that if the third-party searcher by default is established, perhaps it blocks the kb3038314 installation

    And operating system same,

    MSE works only for me.

    Thanks,

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  4. Anonymous
    2015-04-24T11:50:57+00:00

    Hello. When you install this update, I have no errors. But some users who are faced with this problem have solved it like this:

    1. delete KB3045999 without rebooting

    2. install the KB3022345 without rebooting

    1. install KB3045999 and reboot

    Also then

    DISM.exe**/online/Cleanup-image/Restorehealth**

    SFC.exe**/scannow**

    Do you think this could be the solution?

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  5. Anonymous
    2015-04-24T11:55:35+00:00

    Hi here is the fix for this issue ...

    http://goo.gl/n63EMG

    Just uninstall the IE 11 and install update .... as shown in video. hope it will help ;) ... please like if this help you ;)

    I tried your method but it didn't work.

    The method of the video did not work for me, too.  (I experienced the problem also at the procedure of a clean install)

    The only way that helped me was the chronological install of updates.  First I installed all 2013 updates. Then I installed 2014 updates (Without IE11, IE10 and IE9), but staying with IE8.

    After that I installed the KB3038314 manually for IE8 (links for IE8 x86 or x64 OS can be found in Microsoft Security Bulletin MS15-032).

    Then before installing 2015 updates, I installed only IE11 update. At the end I installed the remaining updates.

    But - of course - this is only solution at a clean install

    By the way. If I install IE11 (from IE8) before installing KB3038314 ... IE shows under version info KB3038314, too, although it is neither in the history nor in the system control under programs / installed updates.

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