I have the same problem, the KB is already installed but Windows Update wants to install it again.
KB3038314 Fails to Install get the error 80092004.
KB3038314 which was recently deployed by Windows update refuses to install. This is a 64 bit Win 7 Pro machine running IE 11. I've tried both the Windows Update web install method and downloading the update separately and both methods fail. The update is part of MS15-032 released on April 14 (Patch Tuesday). Has anyone else experienced this issue and found a solution? After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error. I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling. Any advice would be much appreciated. Thanks!
Windows for home | Previous Windows versions | Windows update
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Anonymous
2015-04-21T03:31:52+00:00 -
Anonymous
2015-04-21T03:35:08+00:00 Same problem here. It would be nice to have some type of response from MS
Someone from MS did respond on a different thread about this same issue. However, the solution recommended is the same one found elsewhere online. Some have had success using these recommendations; some have not.
After nearly a week, and many hours trying to get this update to install, I found the update already installed.
Hopefully, they are working on a solution and will share it soon.
I hid the update KB3038314 then I was able to download two more updates and install them ok. There were no other updates available to me after the install of the 2 new updates so I unhide the update KB3038314 and tried again to download and install it, but no good again, it failed. I did try to download the updated manually from the Microsoft website and I had it saved from before in my downloads folder. I tried to install that too but no good either. I de-activated my anti-virus, anti-spyware, and anti-malware, protection, etc. and still no good, as sometimes anti-virus type software can interfere with updates from Microsoft. Although I have only experienced and encountered trouble with the Service Pack 1 for Windows 7 in the past, not so much other updates from Microsoft. I am leaving KB3038314 hidden for now until new updates are available, then I will try it again.
P.S. What are the other solutions that were recommended or recommendations as suggested in your quote?
* However, the solution recommended is the same one found elsewhere online. Some have had success using these recommendations; some have not. *
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Anonymous
2015-04-21T04:00:39+00:00 I have tried to resolve this issue, but if you do a search through your installed updates - the same numbered one occurs as an update to IE 8, but if you uninstall the patch for IE 8 - this patch still fails and will not install.
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Anonymous
2015-04-21T04:46:09+00:00 I have tried to resolve this issue, but if you do a search through your installed updates - the same numbered one occurs as an update to IE 8, but if you uninstall the patch for IE 8 - this patch still fails and will not install.
Oh yes, I found that before as well, and I mentioned that also in one of my last posts, but I have not deleted that update for Internet Explorer 8, I have left it as it was, installed, it wants to install again for Internet Explorer 11 some reason, I do not know why?????????
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Anonymous
2015-04-21T05:09:29+00:00 I FINALLY GOT IT.
I have been working a long time with virtual machines and snapshots trying to go back and foward to figure out how to get this update install correctly and i finaly found a 100% working solution.
The problem seems to be that the installed version of ie11 through the windows update system is already containing the KB3038314 but for an unknown reason, windows update keeps trying to install it as it is already there.
So the solution is to first install a previous version of ie11 and let windows update patch it to the last version that is the KB3038314.
I made it in 10 easy steps, you should be able to make it like a pro.
1- Get a fresh windows 7 x64 install from SP1 dvd. (i have two parrallel installation in vms and this problem seems to only affect 64 bits version of windows 7 sp1 cd.)
2- Right after installation, install the following 6 prerequises from theses files
List of prerequises are also available on this page
https://support.microsoft.com/en-us/kb/2847882?wa=wsignin1.0
File 1 to 6
Be sure you have downloaded and installed 6 files.
3- Download the offline ie11 installation package.
Link for the english x64 package:
Page to download other languages:
http://windows.microsoft.com/en-us/internet-explorer/ie-11-worldwide-languages
4- Disconnect your internet connexion to prevent downloading last updates during installation
5- Run the ie11 installer
6- Going to the about tab of ie11, you should have update version KB2841134 installed
7- go to the windows update pannel, scan for new updates and install them. you will will notice that the KB3038314 and after a little while, you will have this update succeded
8- Reboot when asked
9- You now have ie11 with last update as the about tab shows and windows update not failing anymore that annoying update.
10- Give me an update to know if everyone is now happy with that fix.
Please note that i haven tested from a system already showing the problem to manually uninstall ie11 and going through thoses steps to fix the problem. my solution have only been tested on a fresh windows install with no updates already installed.
VeganTommy