MS probably won't do anything about it
because it's the "Cumulative Security Update for Internet Exploder"
which will be superceded in May.
KB3038314 Fails to Install get the error 80092004.
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Anonymous
KB3038314 which was recently deployed by Windows update refuses to install. This is a 64 bit Win 7 Pro machine running IE 11. I've tried both the Windows Update web install method and downloading the update separately and both methods fail. The update is part of MS15-032 released on April 14 (Patch Tuesday). Has anyone else experienced this issue and found a solution? After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error. I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling. Any advice would be much appreciated. Thanks!
Windows for home | Previous Windows versions | Windows update
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Anonymous
2015-04-19T19:34:18+00:00 -
Anonymous
2015-04-19T19:53:55+00:00 GOT IT!!!!
I did a fresh install of Windows 7 Pro on April 17/2015 and same the error occurred with KB3038314. And Finally today after trying everything on this forum, I uninstalled Internet Explorer 11 and restarted with Internet Explorer 8. I then checked Windows Update for new updates and there were none. I then reinstalled Internet Explorer 11 and did a restart. I then checked for new updates again, and 3 new ones appeared:
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3021952)
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB2976627)
Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems (KB3032359).
So I installed those and checked for updates again and there were no more to be found. The KB3038314 update never reappeared again and everything is now up to date.
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Anonymous
2015-04-19T19:59:51+00:00 some additional troubleshooting.
System readiness toll installed, run with no errors.
WIndows update components reset, windows agent update.
microsoft update installed and updated.
cleaned out temp directories (cleanmgr) and have manualy emptied other directories (software distribution,c:|temp, c:\windows\temp)
System running windows7 X64, all other updates installed.
System center Endpoint protection installed and up to date.
installed windows Powershell Pswindowsupdate module and tried to run a scan (-list only) this ran successfully. tried to run a -downloadonly THIS FAILS.
have previously tried to download manually fromKB article website andfrom windows update catalog site, both download but fail to install.
PS C:\Windows\system32> Get-WUInstall -MicrosoftUpdate -DownloadOnly -KBArticleID 3038314
Confirm
Are you sure you want to perform this action?
Performing operation "Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based Systems
(KB3038314)[43 MB]?" on Target "COMPUTERNAME".
[Y] Yes [A] Yes to All [N] No [L] No to All [S] Suspend [?] Help (default is "Y"):
X Status KB Size Title
- ------ -- ---- -----
2 Accepted KB3038314 43 MB Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based System.
3 Failed KB3038314 43 MB Cumulative Security Update for Internet Explorer 11 for Windows 7 for x64-based System.
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Anonymous
2015-04-19T20:07:15+00:00 Same problem installing on W2K8R2SP1 fwiw. Guess we'll hold off on deploying this to servers for now.
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Anonymous
2015-04-19T20:23:10+00:00 I cannot help but think that MS have stopped distributing KB3038314 as a solution. This could be the reason that your system could not find it.