KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-18T18:23:34+00:00

    Got same errors with a brand new install windows 7 Home.

    Question: I am not going to use IE11 in the future. Is it safe to ignore this update? TIA

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  3. Anonymous
    2015-04-18T20:50:16+00:00

    KB3038314 failed for me on the first try, along with two others from April's Patch Tuesday.  My first failures in a long time.

    After restarting to complete the other updates KB3038314 installed fine as did the others.  So for me it was order of installing.  Apparently it needed the other updates to be installed first.  I know that won't help most here.

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  4. Anonymous
    2015-04-18T21:56:59+00:00

    Just got back from pub - wondering if I should uninstall IE11 and go back to IE8 or 9 for safety security. If MS say that the update is a SERIOUS SECURITY UPDATE and is 48 mb in size I do not want to do Internet Banking anymore. I think I will use Chrome instead.

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  5. Anonymous
    2015-04-19T01:56:14+00:00

    Hi All,

    I suggest you to temporarily disable the antivirus software and check if you can install the update.

    Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

    Here is the link:

    https://support.microsoft.com/en-us/kb/3038314?wa=wsignin1.0

    Note: If you are running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2, you must have update 2919355 installed before you install this update.

    If the issue persists, you may place the computer in a clean boot state and see if there are any software conflicts.

    Clean boot will help us identify if any third party applications or startup items are causing the issue.

    To do this, follow steps from this link:

    http://support.microsoft.com/kb/929135

    Note: After checking the functionality in clean boot, follow the suggestions under “How to reset the computer to start normally after clean boot troubleshooting”.

    Please let us know the status of the issue.

    Thank you.

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