KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-18T16:21:03+00:00

    My Internet Explorer showed me exaclty the same info.

    Someone posted a message here with some steps saying to click on KB3038314 link in IE's about box and then install it manually. However, the message is not here anymore.

    Anyway, I just tried it, too... it didn't work, too. The installation failed.

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  2. Anonymous
    2015-04-18T16:42:34+00:00

    After going to that web page, selecting Method 2 and the Windows 7 SP1 version, it linked to a page that is not there.  Dead end.

    Maybe someone is actually working on this?????

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  3. Anonymous
    2015-04-18T17:22:19+00:00

    Thanks everyone for info - just tried method 2 as suggested - I actually thought it was going to work.

    Wasn't I the optimist . - Still no go - its a **** - I'm off to the pub.

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  4. Anonymous
    2015-04-18T18:00:51+00:00

    Same issue.... win7 x64 ultimate

    fresh install.....

    Please do something Microsoft :(

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  5. Anonymous
    2015-04-18T18:02:09+00:00

    Exact same problem. Very frustrating.

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