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KB3038314 which was recently deployed by Windows update refuses to install. This is a 64 bit Win 7 Pro machine running IE 11. I've tried both the Windows Update web install method and downloading the update separately and both methods fail. The update is part of MS15-032 released on April 14 (Patch Tuesday). Has anyone else experienced this issue and found a solution? After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error. I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling. Any advice would be much appreciated. Thanks!
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I tried your method, but after I hid the update and searched for updates for the second time, it didn't find any new update available (the first time it found two updates that were successfully installed).
When I restored the faulty update, I got the very same error message again after trying to install it once more.
Anyway, thanks for your help.
I did. See above.
Same to me, mate.
I just made a clean install of Windows 7 Home Premium 64 bit in my SSD and the only update that didn't work was this one (KB3038314).
I hope someone finds out what's going on and if it really is a faulty update, I expect Microsoft corrects it soon.
I posted a solution.
Same here ... clean install today, this update fails. Win 7 x64 Pro.
