KB3038314 Fails to Install get the error 80092004.

Anonymous
2015-04-16T18:54:37+00:00

KB3038314 which was recently deployed by Windows update refuses to install.  This is a 64 bit Win 7 Pro machine running IE 11.  I've tried both the Windows Update web install method and downloading the update separately and both methods fail.  The update is part of MS15-032 released on April 14 (Patch Tuesday).  Has anyone else experienced this issue and found a solution?  After the update fails there is a failure code of 80092004 displayed and a message that says "Windows Update encountered an unknown error.  I have tried the Microsoft Fixit Tool and uninstalling IE 11 and reinstalling.  Any advice would be much appreciated.  Thanks!

Windows for home | Previous Windows versions | Windows update

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  1. Anonymous
    2015-04-18T11:00:29+00:00

    No.

    Both failed to work for me.

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  2. Anonymous
    2015-04-18T10:41:30+00:00

    Hi Everyone,

    Please try these steps and check if you face the same issue:

    Step 1: Try to install the update from this link manually depending on the Operating System that you use.

    https://support.microsoft.com/en-us/kb/3038314?wa=wsignin1.0

    Step 2: If you still face the issue we would like you to reset the Windows update components and check

    Try the manual steps from the link and check if you still face the issue.

    https://support.microsoft.com/en-us/kb/971058

    Reply us after performing these steps and if you still face the issue we will be glad to assist.

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  3. Anonymous
    2015-04-18T10:08:47+00:00

    Same here.

    The two new updates (KB 2976627 and KB3032369) appear and are installed properly.

    After that KB3038314 still fails to Install

    EVen after hiding and restoring again and again.

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  4. Anonymous
    2015-04-18T09:25:48+00:00

    Same for me. It does not work

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  5. Anonymous
    2015-04-18T07:55:05+00:00

    A SOLUTION

    I had this same issue today. I solved it by:

    1. Hide the Update causing the problem
    2. Check for Updates
    3. Install updates that were previously not available
    4. Restore Hidden Updates
    5. Check for Updates
    6. Install this Update but it will Fail with the same Error
    7. Hide this Update
    8. Check for Updates
    9. Install updates that were previously not available
    10. Restore Hidden Updates
    11. Check for Updates

    The Updates that failed end up not being necessary I assume. They end up going away. But you yoou end up with a clean updated computer with no persisting Hidden Update.

    I hope this helps!

    This did not work. Followed the steps to step 8 and no further updates were found, un-hid KB3038314 and tried to instal with exactly the same failure as original time.

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